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Creative Support Specialist, Enterprise

Runway· Support and Customer Service
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Hybrid (remote)$100k - $145kfull-timePosted 7mo ago

About the role

Supporting enterprise customers in content creation tools through technical and creative assistance, process improvements, and cross-team collaboration in a remote setting.

Responsibilities

  • Manage customer inquiries across email, chat, Slack, focusing on complex cases requiring human judgment.
  • Provide technical and creative support to enterprise customers via written communication and calls.
  • Investigate technical issues and create detailed bug reports that save engineering time.
  • QA test AI support automation for quality and accuracy.
  • Partner with Customer Success on enterprise implementation and adoption, and collaborate cross-functionally with Product and Engineering teams.
  • Stay current on product updates by actively using Runway.
  • Contribute to knowledge base, documentation, and process improvements.
  • Identify systemic issues from ticket patterns and calls, and proactively suggest improvements and operate autonomously - you know when to escalate vs. own a problem through resolution.

Qualifications

  • 3-5+ years in customer-facing technical roles (support, solutions engineering, CSM, technical account management).
  • Proven track record handling enterprise customers and complex escalations.
  • History of working autonomously with minimal supervision.
  • Examples of process improvements or systems you've built.
  • Experience with a mix of video editing, content creation, creative workflows, generative AI tools, or high-growth SaaS companies.

Skills

Required:Customer SupportTechnical TroubleshootingCross-team Collaboration
Nice to have:Automation TestingContent Creation Tools
Last updated Apr 6, 2026. Interested? Apply on the company site.
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About Runway

Make anything.

Generate images and video with AI. Text to video, image to video, plus more. Runway's AI image and video generation tools trusted by millions worldwide

AI Image and Video GeneratorAI toolsText to videobrex-fastest-growing-2025image to videoliquid-ai-recruiting-target
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