Customer Success Manager - Technical Account Management
Hybrid (San Francisco)$100k - $140kFull-timePosted 7mo ago
About the role
Customer Success Manager focusing on technical account management for Zip’s enterprise customers, advising on procurement transformation, driving adoption, and partnering with product/engineering to deliver customer outcomes across industries.
Responsibilities
- Define customer business outcomes and partner with our customers to deliver those outcomes on a continuous basis.
- Act as a trusted procurement advisor and thought partner to continuously educate and enable our customers on Zip’s platform and procurement best practices.
- Identify champions and build relationships with key business stakeholders across Procurement, Finance, Legal, IT/Security, and Privacy/Compliance teams.
- Maintain high levels of customer engagement and satisfaction with a focus on customer adoption and loyalty.
- Manage customer health based on data-driven adoption metrics.
- Partner closely with product and engineering to translate business needs and requirements into new solutions for customers, while skillfully managing customer expectations.
- Train and empower customers to be product specialists to become increasingly self-sufficient for their organization.
- Partner with Sales to manage renewals to achieve target NRR.
- Continuously improve Customer Success assets and processes.
Qualifications
- 5+ years of relevant work experience in customer-facing customer success, account management, or strategic consulting (B2B SaaS experience in a high-paced environment is a benefit).
- 1+ year in an implementation role, such as Solutions Consultant, Implementation Manager, etc.
- Excellent interpersonal skills and ability to establish quick rapport and trust with customers.
- Strong project management skills to manage a dynamic customer portfolio.
- Creative problem solver with attention to detail.
- Business process-oriented with ability to think about workflow efficiency (e.g. diagrams, conditionally based logic).
- Proactive team player that can identify process gaps and help across the company.
Skills
Required:Customer success managementStakeholder managementProduct/engineering collaboration
Benefits
- Start-up equity
- Full health, vision & dental coverage
- Catered lunches & dinners for SF employees
- Commuter benefit
- Team building events & happy hours
- Flexible PTO
- Apple equipment plus home office budget
- 401k plan
Last updated Jul 29, 2026. Interested? Apply on the company site.
More open roles at Zip
- Senior Account Manager5d agoHybrid (San Francisco) · Sales
- Strategic Account Executive5d agoRemote · Sales
- Senior Director, Commercial Sales5d agoHybrid (London) · Sales
- Senior Customer Success Manager - Technical Account Manager5d agoRemote · Customer Success
- Solutions Director1w agoHybrid (San Francisco), Hybrid (New York City) · Solutions