Customer Success Manager - Technical Account Management
Hybrid (New York City)$100k - $140kFull-timePosted 7mo ago
About the role
Customer Success Manager to manage a growing enterprise customer base, advise on procurement and Zip platform adoption, partner with product/engineering, and drive renewals and Net Revenue Retention across diverse industries.
Responsibilities
- Define customer business outcomes and partner with our customers to deliver those outcomes on a continuous basis.
- Act as a trusted procurement advisor and thought partner to continuously educate and enable our customers on Zip’s platform and procurement best practices.
- Identify champions and build relationships with key business stakeholders across Procurement, Finance, Legal, IT/Security, and Privacy/Compliance teams.
- Maintain high levels of customer engagement and satisfaction with a focus on customer adoption and loyalty.
- Manage customer health based on data-driven adoption metrics.
- Partner closely with product and engineering to translate business needs and requirements into new solutions for customers, while skillfully managing customer expectations.
- Train and empower customers to be product specialists to become increasingly self-sufficient for their organization.
- Partner with Sales to manage renewals to achieve target NRR.
- Continuously improve Customer Success assets and processes.
Qualifications
- 5+ years relevant work experience in customer-facing customer success, account management or strategic consulting (B2B SaaS experience in a high-paced environment is a benefit).
- 1+ year in an implementation role (e.g., Solutions Consultant, Implementation Manager).
- Procurement experience and/or familiarity with procurement technologies (ERP such as Netsuite, Coupa; HRIS like Workday; CLM; GRC; JIRA; ServiceNow workflow tools).
- Excellent interpersonal skills and ability to establish quick rapport and trust with customers.
- Strong project management skills for a dynamic customer portfolio.
- Creative problem solver with attention to detail.
- Business process-oriented mindset focused on workflow efficiency.
- Proactive team player who identifies gaps and collaborates to improve processes.
Skills
Required:Customer success managementStakeholder managementData-driven decision makingProduct/engineering collaboration
Benefits
- Start-up equity
- Health, vision & dental coverage
- Team building events
- Flexible PTO
- Apple equipment plus home office budget
Last updated Jul 29, 2026. Interested? Apply on the company site.
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