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Technical Support Specialist, Support Engineering

Superhuman· Customer Care
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Hybrid (Warsaw)PLN 120k - PLN 165kfull-timePosted 7mo ago

About the role

A role in Support Engineering focused on providing technical assistance and improving customer experience for Superhuman and Coda products.

Responsibilities

  • Provide timely, empathetic, and solutions-focused support, keeping users’ needs at the center of every interaction.
  • Assist with account, subscription, and product-related inquiries, ensuring accuracy, efficiency, and a seamless user experience.
  • Troubleshoot technical issues related to Superhuman's or Coda’s products and guide users toward clear, effective resolutions via email and live chat.
  • Reproduce and escalate technical issues to engineers, helping to improve the overall user experience.
  • Occasionally organize calls with Enterprise customers to diagnose and resolve more complex issues related to SSO, SCIM, or enterprise deployment of Superhuman's products or Coda Docs.
  • Deliver a smooth, frustration-free support experience that strengthens user satisfaction and loyalty.
  • Collaborate with cross-functional teams to enhance support processes, share insights, and drive product improvements.
  • Initiate and manage projects that improve the quality of our team and organization.

Qualifications

  • A passion for delivering exceptional customer service, proactively identifying and preventing issues.
  • Advanced proficiency in written and spoken English.
  • Strong critical thinking and problem-solving skills.
  • Clear, empathetic communication skills, capable of simplifying complex technical concepts.
  • Exceptional attention to detail and reading comprehension.
  • Quick learner with ability to navigate and retain large volumes of technical information.
  • Previous experience providing technical support, with a focus on troubleshooting and user assistance.
  • Familiarity with operating systems (Windows, macOS), web browsers, and collaboration tools like Slack, Zendesk, Jira.
  • Ability to work independently, manage tasks across multiple projects, and thrive in fast-paced environments.

Skills

Required:Customer Service SkillsTechnical TroubleshootingCommunication Skills
Nice to have:Product Knowledge

Benefits

  • Professional growth through autonomy and trust.
  • A highly collaborative, hybrid remote-first culture.
  • Comprehensive benefits including health care, paid time off, home office support, wellness stipends, pet care stipends, learning opportunities.
  • Relocation support to Warsaw, including a relocation bonus.
  • Performance bonuses: 50% for coverage during evenings, 100% for overnight hours.
Last updated Mar 23, 2026. Interested? Apply on the company site.

About Superhuman

Superpowers, everywhere you work

Superhuman is the AI productivity suite that gives you superpowers everywhere you work. So you can be more creative, strategic, and impactful.

MailDocsAIproductivity
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