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Mid-Market Engagement Manager

Profound· Customer Success
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New York, New York$110k - $180kFull-timePosted 7mo ago

About the role

Engagement Manager to drive the AI search program for a portfolio of mid-market customers, ensuring successful implementation, adoption, and ongoing engagement with the Profound platform. Partners with Sales, Product, and Engineering to deliver strategic consultation, success planning, and actionable tactics to enhance AI visibility.

Responsibilities

  • Serve as the primary point of contact and trusted advisor for a portfolio of 45 to 55 mid-market customers
  • Own the full customer journey from onboarding and implementation through driving measurable business outcomes with the Profound platform
  • Develop and execute a combination of white-glove initiatives and scaled strategies to ensure strong customer health and engagement
  • Become an expert in the AI search space and develop a strong understanding of how large language models work
  • Effectively multi-thread customer engagements to mitigate risk from stakeholder turnover
  • Partner closely with the Account Management team to ensure value delivery aligns with commercial goals
  • Collaborate internally with Sales, Product, and Engineering teams to optimize implementation and resolve technical challenges

Qualifications

  • 2 or more years of experience working with mid-market customers to drive strategic outcomes in a customer success, account management, or consulting capacity
  • Excellent communication skills with the ability to deliver presentations and demonstrations effectively
  • Self-motivated and driven, with a passion for building strong customer relationships
  • Comfortable diving into challenges and operating in ambiguous environments
  • Strong analytical mindset with comfort working with quantitative data
  • Ability to own processes end to end with strong critical thinking skills and project management skills
  • Comfortable managing multiple initiatives simultaneously
  • Experience in the search or marketing industry

Skills

Required:Customer Success / Account ManagementCommunication and PresentationRelationship Building
Last updated Oct 21, 2026. Interested? Apply on the company site.
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About Profound

Optimize Your Brand's Visibility in AI Search

Profound helps brands gain visibility in AI-generated answers, optimize their presence in LLM-based answer engines, and stay competitive in the zero-click world.

AI VisibilityAnswer Engine OptimizationGenerative SEOAI Search OptimizationLLM optimization
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