Enterprise Engagement Manager
New York, New York, San Francisco, California, Boston, Massachusetts, Singapore, London, England$110k - $200k + equityFull-timePosted 7mo ago
About the role
Engagement Manager driving the AI search program for 25–35 enterprise customers, overseeing onboarding, implementation, adoption, and ongoing engagement with Profound's AI marketing platform, coordinating with Sales, Product, and Engineering to deliver measurable outcomes and value.
Responsibilities
- Serve as the primary point of contact and trusted advisor for a portfolio of 25 to 35 enterprise customers
- Own the full customer journey from onboarding and implementation through driving measurable outcomes with the Profound platform
- Conduct regular strategic business reviews, proactively identifying opportunities and addressing risks to each customer’s marketing and AI search program
- Develop a deep understanding of customer objectives and proactively manage relationships with key stakeholders across marketing, operations, product, and executive teams
- Become an expert in the AI search space and develop a strong understanding of how large language models work
- Effectively multi-thread customer engagements to mitigate risk from stakeholder turnover
- Partner closely with the Account Management team to ensure value delivery aligns with commercial goals
- Collaborate internally with Sales, Product, and Engineering teams to optimize implementation and resolve technical challenges
Qualifications
- At least 4 years of experience working with enterprise customers to drive strategic outcomes in a customer success, account management, or consulting capacity
- Excellent communication skills with the ability to deliver presentations and demonstrations effectively
- Self-motivated and driven, with a passion for building strong customer relationships
- Comfortable diving into challenges and operating in ambiguous environments
- Strong analytical mindset with comfort working with quantitative data
- Ability to own processes end to end with strong critical thinking skills and project management skills
- Comfortable managing multiple initiatives simultaneously
- Experience in the search or marketing industry
Skills
Required:Account managementStrategic planningCommunication
Benefits
- Full range of benefits and perks (as part of total compensation package)
Last updated Sep 23, 2026. Interested? Apply on the company site.
About Profound
Optimize Your Brand's Visibility in AI Search
Profound helps brands gain visibility in AI-generated answers, optimize their presence in LLM-based answer engines, and stay competitive in the zero-click world.
AI VisibilityAnswer Engine OptimizationGenerative SEOAI Search OptimizationLLM optimization
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