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Manager, Enterprise Account Management

Profound· Sales
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San Francisco, California, London, England$135k - $210k + equity + bonusFull-timePosted 7mo ago

About the role

Leads and develops a team of Enterprise Account Managers to drive renewal and expansion revenue across Profound's largest customers, design and implement enterprise AM playbooks, and collaborate cross-functionally to improve long-term customer growth.

Responsibilities

  • Lead, coach, and develop a team of Enterprise Account Managers, setting clear expectations and holding the team accountable to monthly and quarterly revenue targets for renewals, cross-sells, and upsells
  • Own the team’s enterprise book of business and be directly accountable for renewal rates, net revenue retention, and expansion revenue
  • Design and refine enterprise account management playbooks covering the full customer lifecycle from onboarding handoff through renewal and expansion
  • Run regular pipeline reviews, deal inspections, and forecast calls to ensure accuracy, identify risk early, and coach enterprise deal strategy
  • Build a data-driven team culture rooted in CRM hygiene, pipeline discipline, and transparent reporting
  • Partner with Enterprise Account Managers on strategic accounts, joining C-level business reviews, escalations, and complex multi-year negotiations
  • Develop and maintain executive relationships within key enterprise accounts
  • Recruit, onboard, and ramp new Enterprise Account Managers, establishing structured training programs and clear career paths
  • Collaborate cross-functionally with Product, Engineering, Marketing, and Engagement Management to surface enterprise insights and improve customer experience
  • Identify and champion process improvements, tools, and enablement resources that help the team navigate long enterprise cycles more efficiently

Qualifications

  • 5 or more years of SaaS experience in enterprise account management, customer success, or expansion sales, including at least 2 years directly managing a quota-carrying team
  • Proven track record of leading teams that meet or exceed renewal and expansion targets within an enterprise segment
  • Strong coaching and development framework with a passion for building high-performing teams
  • Deep expertise in consultative selling and navigating complex, multi-stakeholder enterprise deal cycles involving procurement and legal
  • Strong forecasting ability and pipeline discipline with experience using CRM tools to drive data-informed decisions
  • High emotional intelligence and executive presence with the ability to build trust at the C-suite and VP level
  • Operationally minded with a focus on building scalable, repeatable systems tailored to enterprise customer needs
  • Entrepreneurial and proactive, comfortable owning outcomes in a high-growth environment
  • High integrity and long-term orientation focused on sustainable revenue growth

Skills

Required:SaaS sales (enterprise)Leadership / coachingForecasting & pipeline managementExecutive relationship management
Last updated Sep 23, 2026. Interested? Apply on the company site.
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About Profound

Optimize Your Brand's Visibility in AI Search

Profound helps brands gain visibility in AI-generated answers, optimize their presence in LLM-based answer engines, and stay competitive in the zero-click world.

AI VisibilityAnswer Engine OptimizationGenerative SEOAI Search OptimizationLLM optimization
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