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Partner Operations Manager, Latin America

Taptap Send· Network Performance
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Mexico City, New YorkFull-timePosted 7mo ago

About the role

Analytical leader responsible for improving payout customer experience and efficiency for LatAm and globally by analyzing payment network performance, identifying process and partner improvements, and liaising with third-party payment providers across regions.

Responsibilities

  • Lead performance improvement and monitoring in our payment corridors in the region, including Colombia, Mexico, Brazil, Guatemala and beyond. Identify & track the metrics that matter.
  • Foster strong working relationships with payout partners across markets. Collaborate with partners on troubleshooting issues and potential performance improvements
  • Reduce our technical outages over time by tracking why they happen & working across teams to remove the issues at the root
  • Build robust systems, governance tools, analytical dashboards and playbooks to streamline internal and payout partner operations and reporting
  • Working cross-functionally with highly technical and specialized product/engineering colleagues across the organization to build scalable systems
  • Collaborate with growth, engineering, product, business development, and support teams to prepare for new market and payout partner launches
  • Taptap Send is a 24/7 business & we do anticipate infrequent night/weekend work resolving critical issues.

Qualifications

  • 5+ years of experience in finance, technology, operations, or a similar field at a start-up or tech company. Experience in payment operations is a plus
  • Ability to independently lead projects, identify operational problems & deliver solutions cross-functionally. This includes performing analysis, designing process solutions and working with technical team(s) on implementation
  • Strong organisational skills and the ability to manage multiple time-sensitive priorities in a fast-paced startup environment
  • Strong written and verbal communication skills
  • Proficiency in Excel, SQL a must
  • Emerging market experience strongly preferred
  • English and Spanish language proficiency required

Skills

Required:Project leadershipOperational analysisSQLExcel
Last updated Oct 1, 2026. Interested? Apply on the company site.

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