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AR Accounting & System Lead

Tarro· Accounting
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Kuala LumpurFull-timePosted 7mo ago

About the role

AR Accounting & Systems Lead responsible for optimizing billing and collections, driving system enhancements, and managing end-to-end invoice-to-cash processes to improve accuracy and client experience; bilingual Mandarin/English with exposure to ERP/CRM tools.

Responsibilities

  • Oversee the end-to-end accounts receivable process; including invoicing, collections, financial close activities and reporting.
  • Prepare, review, and analyze key AR metrics on a periodic basis to ensure line of sight and timely intervention.
  • Escalate unusual receivable trends, high-risk or complex delinquent accounts and recommend appropriate resolution strategies.
  • Maintain complete, organized, and accurate AR documentation and records.
  • Ensure strict adherence to internal controls, accounting standards, tax and regulatory compliance procedures.
  • Key focal point for audit and compliance related matters with regards to AR and collection.
  • Act as a client advocate while coordinating with internal teams including Customer Success (CSM), Customer Operations (COS), and Operations.
  • Ensure internal follow-through on action items to fully resolve client billing issues.
  • Partners with Engineering Team to continuously improve the system that will help improve client experience on billing and payment process.
  • Deep understanding of current AR process and identification of inefficiencies, gaps and potential improvement areas.
  • Drive projects for enhancements and automation of current AR processes, including cross functional collaborations with internal and external stakeholders to ensure buy-ins and successful adoption.
  • Drive the TarroPay Net Invoicing (TPNI) automation & adoption across existing and new clients.
  • Meet or exceed defined service level agreements (SLAs) for billing and payment inquiries.
  • Track and contribute to key AR and support metrics (e.g., Ticket resolution time, First Contact Resolution Rate, AR Aging Reduction, CEI, AR month end closing timeline).
  • Assist with ad hoc accounting and AR projects, including reporting, system updates, and process optimization initiatives.

Qualifications

  • Diploma or Bachelor’s Degree in Accounting, Finance, or a related field.
  • Fluent in Mandarin and English (written and spoken).
  • Willing to work U.S. hours (night shift) to support our U.S. client base.
  • Familiarity with ERP systems, accounting software, or ticketing systems.
  • Strong attention to detail and commitment to accuracy.
  • Excellent communication and problem-solving skills.
  • Self-motivated, organized, and able to manage multiple priorities independently.
  • Startup DNA: Experience in a high-growth tech startup or a company with a known 'writing culture' (e.g., Amazon, Stripe, Uber).
  • A roll-up-your-sleeves mindset and ability to wear multiple hats.

Skills

Required:Bilingual communication (Mandarin & English)Advanced Excel/Google SheetsERP/CRM proficiencyProblem-solving & analytical thinkingAttention to detail
Last updated Jul 16, 2026. Interested? Apply on the company site.

About Tarro

Powering Restaurants to Make More Money – Tarro

Discover how Tarro helps restaurants boost profits with restaurant technology powered by AI. Learn more here.

restaurant technologyAIphone orderingdeliverymarketing
Company profileWebsite

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