Customer Activations Manager
About the role
Customer Activations Manager responsible for the end-to-end onboarding and activation of Warp customers, from signed contract through onboarding graduation, coordinating cross-functionally to ensure successful first payroll and ongoing adoption.
Responsibilities
- Own every new customer onboarding end-to-end from signed contract through graduation, with clean handoff criteria to Account Management.
- Execute tiered onboarding tracks calibrated to company size: lightweight self-serve oversight for small accounts, structured multi-stakeholder implementations for mid-market and enterprise.
- Drive first payroll on the first eligible pay cycle ensuring data migration accuracy, tax registrations, and bank verification are complete before a customer's next pay period closes.
- Certify graduation: not just a payroll run, but confirmed stakeholder engagement, post-go-live training, and feature adoption appropriate to the customer's setup.
- Manage a portfolio of concurrent implementations with precision: proactive outreach, clear timelines, and zero dropped handoffs.
- Execute against tier-specific templates, escalation paths, and graduation checklists and flag where they need to be improved.
- Partner cross-functionally: Engineering for custom setups, Tax Ops on state registration dependencies, Support on go-live blockers.
- Feed structured product feedback from implementation directly into the product team.
- Own the playbook itself, continuously improving the templates, escalation paths, and graduation criteria you run against.
Qualifications
- At least 3+ years of experience in implementation, customer success, or project management in a B2B SaaS organization with a track record of hitting activation or onboarding KPIs.
Skills
Benefits
- 100% Health Coverage: Comprehensive medical, dental, and vision plans for you and your dependents.
- 401(k) Matching: Start investing in your future from day one.
- Flexible PTO: Uncapped flexible PTO.
- Commuter Benefits: Pre-tax commuter benefits for your daily trip to our NYC office.
- Catered Lunch Daily: Great food, every day, on us.
- Quarterly Offsites: Beautiful locations to connect as a team.
About Warp
AI-native HR and Payroll for Startups.
Warp is the only AI-native HR & Payroll platform that runs itself. Instead of clicking through clunky dashboards or .gov websites for taxes, Warp’s AI agents open every state tax account, file every payroll form, and resolve every notice - automatically. 500+ fast-growing startups (Bland AI, Julius AI, Reducto, Cluely, Greptile and more) trust Warp to stay compliant while they build their companies. We’ve raised $25M from Sound Ventures (Ashton Kutcher), A-Star, Abstract, Drew Houston & Arash Ferdowsi (Dropbox), Balaji Srinivasan, Amjad Masad (Replit), Kyle Vogt (Cruise), SV Angel & Homebrew Capital.
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