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Store Floor Lead, FT (Sur La Table)

CSC Generation· Sur La Table - Stores – 076 - Mercato
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Naples, FLFull-timePosted 7mo ago

About the role

Store Floor Lead, FT at Sur La Table supports the General Manager or Store Manager in achieving sales and operational goals, serves as Manager on Duty, and delivers a best-in-center customer experience.

Responsibilities

  • Lead the sales floor and oversee daily store operations as Manager on Duty (MOD).
  • Provide in-the-moment coaching and feedback to elevate performance and team engagement.
  • Support onboarding, training, and development of new associates.
  • Represent Sur La Table’s brand and culture by creating memorable, educational experiences that inspire repeat visits and customer loyalty.
  • Maintain expertise by staying current on products and leveraging available training resources.
  • Ensure exceptional customer experience by leading a customer-focused, Guest Obsessed culture.
  • Address customer concerns and resolve issues in a timely manner.
  • Support achievement of store sales goals through effective customer engagement and team motivation.
  • Maximize selling opportunities by identifying customer needs and offering relevant solutions.
  • Consistently meet or exceed monthly sales goals, contributing to overall store revenue.
  • Direct employees to ensure appropriate merchandise stock levels and that the selling floor is stocked and merchandised per visual standards.
  • Complete inventory transactions including receiving, MOS, and RARs.
  • Adhere to wage and hour laws and accurately record time worked.
  • Model and enforce all policies and SOPs.
  • Communicate and reinforce SOPs to associates.

Qualifications

  • Must be 21 years of age or older at the time of employment.
  • 1 year of retail management experience, preferably in a specialty or culinary retail environment.
  • Strong leadership skills with the ability to inspire, develop, and retain a high performing team.
  • Excellent communication, problem-solving, and decision-making abilities.
  • Passion for community engagement and providing exceptional customer experiences.
  • Proficiency in Microsoft Office and retail management systems preferred.

Skills

Required:Leadership and team development
Last updated Oct 21, 2026. Interested? Apply on the company site.
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About CSC Generation

AI Native Retail Future: Commerce AGI

CSC Generation is the AI-native retail holding company. We modernize iconic brands with data, automation and our Genesis platform to build the future of Commerce AGI.

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