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Senior Manager, Account Manager | Mid-Market

Ramp· Sales
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Hybrid (New York, NY (HQ)), Hybrid (San Francisco, CA)$290k - $350kFull-timePosted 7mo ago

About the role

Senior leader responsible for building and leading a mid-market Account Management team (5-8 AMs) to grow a book of ~300 Mid-Market customers, driving activation, retention, and expansion through scalable playbooks and coaching.

Responsibilities

  • Build and run a high-performing team of 5-8 Account Managers - setting the bar for culture, morale, and daily execution.
  • Get embedded in the relationships that matter. Engage directly with key customers and top accounts alongside your team, especially where trust is being built or repaired.
  • Own the number. Manage quota performance and pipeline generation across your team to hit spend activation, product activation, retention, and expansion goals.
  • Forecast and report team performance to senior leadership with clear-eyed visibility into what's working and what isn't.
  • Hire and develop the next generation of AMs - training on product, buyer personas, competition, and tooling through role-plays, game film, and real deal work.
  • Coach relentlessly. Run daily 1:1s, dissect call feedback, lead enablement sessions, and build career paths for every rep on your team.
  • Turn what works into a system. Continuously refine team processes and tooling to improve output and efficiency as the segment scales.
  • Represent Account Management cross-functionally, partnering with Sales, CX, CSM, Risk, and Product to remove blockers and drive outcomes.

Qualifications

  • Minimum 3 years of quota-carrying sales or account management experience as an individual contributor, with a proven, consistent track record of exceeding goals (new business or cross-sell/upsell experience mandatory)
  • Minimum 3 years building and leading account management or sales teams, with a track record of exceeding goal (new business or cross-sell/upsell experience mandatory)
  • Prior success in fast-paced, results-oriented GTM environments, ideally at SaaS or AI companies
  • A genuine passion for hiring, with a thoughtful approach to team planning and development
  • Ability to articulate contractual, technical, and financial value to customers, including executive leaders
  • Strong track record negotiating, structuring, and executing complex agreements
  • Proficiency with data analytics tools (Salesforce, Looker, Excel) and a bias toward using data to drive decisions
  • Strong collaboration and influencing skills, backed by excellent communication and presentation ability
  • High agency and adaptability - no two days are the same, and the only constant is change
  • A desire and willingness to jump headfirst into complex, challenging problems for the good of the business.

Skills

Required:Quota-carrying sales or account managementLeadership of sales/AM teamsContractual/technical/financial value articulationData analytics tools (Salesforce, Looker, Excel)

Benefits

  • Flexible PTO
  • Centralized home-office equipment ordering
  • Health and wellness stipend
  • Budget for intra-office travel
  • Weekly coffee stipend
  • 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
  • One Medical annual membership
  • 401(k), including employer match
  • Fertility HRA (up to $10,000 per year)
  • Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay
  • Pet insurance
  • In-office perks: lunch, snacks, drinks, and more
  • Relocation expense coverage to NYC or SF (if needed)
  • Group medical, dental, and vision coverage (Canada)
  • Life, AD&D, and disability coverage (Canada)
  • Fertility drug coverage (Canada)
  • Group Retirement Plan with employer match (RRSP + DPSP)
  • Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay (Canada)
  • Employee Assistance Program and virtual care (Canada)
  • Private medical insurance (United Kingdom)
  • Virtual GP and at-home care (UK)
  • Workplace pension with salary sacrifice (UK)
  • Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay (UK)
Last updated Oct 22, 2026. Interested? Apply on the company site.
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About Ramp

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