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Customer Success Manager

Reducto· Customer Success
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San Francisco, CAFull-timePosted 7mo ago

About the role

Early-stage Customer Success role at Reducto, responsible for managing a portfolio of high-value enterprise customers, driving logo retention and net revenue retention, and building the CS function from the ground up at an AI infrastructure company.

Responsibilities

  • Managing a portfolio of enterprise customers from implementation through expansion
  • Conducting regular business reviews and maintaining relationships with key stakeholders
  • Monitoring customer health metrics and proactively addressing potential issues
  • Creating and executing customer success playbooks for different customer segments
  • Building the customer success function from the ground up
  • Establishing onboarding, training, and ongoing customer engagement processes
  • Creating scalable customer enablement content and documentation
  • Partnering with Product and Engineering to represent the voice of the customer

Qualifications

  • You’ve worked with Enterprise clients in consulting for 4+ years
  • You’re familiar with ML/AI infrastructure or developer tools
  • You have a technical background or strong interest in AI/ML

Skills

Required:Enterprise client managementML/AI infrastructure familiarityTechnical communication

Benefits

  • Unlimited PTO
  • Free lunch at the office
  • Reimbursed transportation
  • Health insurance (medical, dental, vision)
  • Health and wellness budget up to $150/mo
  • Parental leave
  • 401k with 4% company match
Last updated Sep 4, 2026. Interested? Apply on the company site.
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About Reducto

The most accurate API to parse documents

Reducto offers robust and reliable document ingestion for any workflow. Our API allows you to convert complex, unstructured documents into structured outputs that are perfect for RAG, process automation, and more.

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