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User Success Manager, CLO

CLO Virtual Fashion· User Movement / Global User Success
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Ho Chi MinhFull-timePosted 6mo ago

About the role

Join CLO Virtual Fashion as a User Success Manager for the Southeast Asia market. Part of the Global User Success team, responsible for CLO subscription business and operations targeting individual and student users, with a startup-like environment and global collaboration.

Responsibilities

  • Daily Operational work to serve CLO individual/ student user community managing inquiries, support, and the website.
  • In-depth analysis of user inquiries, support, and user activities on clo3d.com website and CLO’s social media channels.
  • Analyze service gaps and recommend effective measures to prevent mishandlings and claims.
  • Review and improve service processes across the entire service chain to create positive customer experience thereby enhancing the branding of CLO.
  • Research not only in Vietnam but also in Southeast Asia to expand individual and student users.
  • Work with other teams to execute project workstreams as part of the wider company business.
  • To lead customer experience improvements in user workflow, contents and website operations working with Web Developers.
  • Plan and execute online/offline events mainly targeting potential or/and existing CLO subscription users working with the Marketing Team.
  • Communicate actively and work in tandem with the Global User Success chapter to have aligned goals and strategies.

Qualifications

  • 2+ years of work experience in business development, operations, marketing, or user research in the tech industry.
  • Agile work ethic; comfortable with trials and errors.
  • Critical thinking and creative strategizing.
  • Open to working with colleagues from different places, time zones, backgrounds, and cultures.
  • Strong project planning and management skills.
  • Good communication skills in both Vietnamese and English

Skills

Required:User success / customer experience managementProject planning and managementCommunication (Vietnamese and English)Analytical thinking
Nice to have:2D/3D CAD knowledge (nice to have)
Last updated Oct 21, 2026. Interested? Apply on the company site.

About CLO Virtual Fashion

Everything about garments, and beyond.

CLO Virtual Fashion LLC.

GarmentsDesignVirtualizationFashionCreateConnectInsights
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