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Customer Support Operations Specialist (Riga)

Levelpath· Product
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Latvia€2.2k/mo - €3k/moFull-timePosted 6mo ago

About the role

Customer Support Operations Specialist based in Riga, Latvia, reporting to Product (San Francisco). Responsible for delivering excellent customer experience, supporting data-related tasks, and advocating for customers to improve the Levelpath platform.

Responsibilities

  • Drive impact by focusing on customer experience. Examples include answering support tickets, guiding users when they are stuck, generating product documentation, reporting bugs to product & engineering, and related activities.
  • Support customers by reviewing, cleaning, and migrating their datasets
  • Interact directly with other customer team members to identify areas where we can better serve our customer base
  • Learn the intricacies of a cutting edge enterprise product and become a Levelpath product expert to drive adoption and satisfaction
  • Act as a trusted advisor & support to the customer team by being responsive and diligent

Qualifications

  • 2+ years of experience in a data analyst/ reporting role
  • Demonstrated experience problem-solving with attention to detail
  • Stellar organizational skills and experience improving processes
  • Proficiency in Excel or Google Sheets in analyzing a large dataset
  • Strong written and verbal communication skills
  • Adaptability and ability to flourish in a fast-paced environment
  • Effective collaboration and self-starter mindset

Skills

Required:Data analysis

Benefits

  • Health insurance
  • Competitive compensation and equity package
  • Commuter benefits (paid public transport or office parking)
  • In-office snacks and team lunches twice a week
  • Team-driven happy hours and celebrations
Last updated Jul 16, 2026. Interested? Apply on the company site.

About Levelpath

AI-Native Procurement Platform | Intake, Sourcing & Contracts

Levelpath unifies intake, sourcing, contracts, and AI agents in one platform. See why enterprise teams choose Levelpath for delightful AI-native procurement.

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