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Implementation Consultant (New York)

Levelpath· GTM
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New York City$150k - $200kFull-timePosted 6mo ago

About the role

Implementation Consultant to support pre-sales, onboarding, implementation, and ongoing customer value for Levelpath's AI procurement platform. Based in New York City office, full-time on-site.

Responsibilities

  • Build deep, lasting relationships with our existing and future customers
  • Advise and support the implementation of Levelpath to our customers
  • Help plan, build, optimize, and scale our processes, assets, and systems (Zendesk & Salesforce) for serving enterprise accounts
  • Develop best practice guides and product documentation to share with customers
  • Identify champions and build relationships with key business stakeholders within accounts
  • Drive new solution offerings to our customers by working directly with the sales team
  • Bring new products to market by collaborating closely with the product & engineering team
  • Represent the voice of your customers in product asks
  • Drive and support customer health via adoption metrics
  • Collaborate with customers to determine their success metrics and translate their feedback into actionable product feedback for our development team.

Qualifications

  • 6+ years of professional experience, including at least 4 years in a direct customer-facing role (customer success, implementation, or solutions consulting)
  • B2B SaaS experience in a fast-paced environment
  • BA or BS
  • Demonstrated experience problem-solving with attention to detail
  • Stellar organizational skills and experience improving processes
  • Strong written and verbal communication skills
  • Adaptability and ability to flourish in a fast-paced environment
  • Comfort in managing multiple workstreams
  • Ability to communicate with stakeholders across product and engineering
  • Effective collaboration and self-starter mindset
  • Availability for some travel - when the time comes to visit your customers!
  • Empathy, patience, and a sense of urgency when supporting customers

Skills

Required:Relationship buildingCustomer implementationCommunicationTravel readiness
Nice to have:Process optimizationDocumentation

Benefits

  • 100% Medical, dental, and vision insurance
  • Flexible PTO, Parental Leave, Sick Leave
  • Competitive compensation and equity package
  • 401k
  • Commuter benefits
  • In-office snacks and Friday team lunches
  • Team-driven happy hours and celebrations
Last updated Sep 24, 2026. Interested? Apply on the company site.

About Levelpath

AI-Native Procurement Platform | Intake, Sourcing & Contracts

Levelpath unifies intake, sourcing, contracts, and AI agents in one platform. See why enterprise teams choose Levelpath for delightful AI-native procurement.

ProcurementAI AgentsSourcingContracts
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