Deployment Strategist
About the role
Deployment Strategist to own how mdhub lands inside behavioral health organizations—from signed contract to full adoption—driving change management, adoption, and expansion at the intersection of operations, customer success, and product strategy.
Responsibilities
- Partner with customers to understand their workflows across admissions, clinical documentation, and billing - often embedding directly with their teams to see how they actually operate day to day.
- Collaborate with Forward Deployed Engineers to scope, configure, and deliver mdhub's platform (EHR, CRM, RCM, and AI workers) tailored to each organization's environment.
- Identify the key operational and clinical data that drives customer decision-making, and work with the team to integrate it into mdhub's platform.
- Design and refine clinical workflows that solve real problems - replacing disconnected systems with a single platform where human teams and AI workers collaborate.
- Lead training and onboarding for clinicians, front desk staff, and billing teams - ensuring every user is set up for success and mdhub has lasting impact.
- Present findings, adoption metrics, and strategic recommendations to stakeholders at all levels - from frontline clinicians to executive leadership.
- Drive customer expansion by scoping new use cases, identifying underserved workflows, and shaping how mdhub grows its footprint within each organization.
- Monitor adoption metrics (utilization, session coverage, clinician engagement) and intervene proactively when deployments stall or underperform.
Qualifications
- You've led complex software deployments or implementations - ideally in healthcare, SaaS, or clinical environments.
- You're a change management expert - you know how to get busy clinicians to adopt new technology and actually use it.
- You're operationally rigorous - you manage timelines, stakeholders, and dependencies with precision and follow-through.
- You operate like a founder - ownership, no excuses, full accountability.
- You're an exceptional communicator - you can influence executives, train frontline staff, and navigate organizational politics with ease.
- You thrive in ambiguity - you build process and structure where none exists, adapting on the fly as conditions change.
- You're relentlessly resourceful - you solve problems independently and don't wait for someone to tell you what to do.
Skills
About mdhub
AI workers for healthcare clinics, starting with mental health
We’re building the AI workforce for healthcare clinics, starting with mental health. Our AI Admissions Coordinator, Sarah, manages the first patient touchpoint via phone, text, or referrals. Available 24/7, she responds instantly and increases new patient bookings by up to 30%. Our AI Clinical Assistant, Emma, automates the paperwork and administrative tasks before, during, and after each session, so clinicians can focus fully on patient care.
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