Forward Deployed Engineer
About the role
AI-native operating system for behavioral health clinics. Forward Deployed Engineer to deploy, configure, and scale mdhub's AI-native operating system in customer environments, interfacing across engineering, product, and customer success.
Responsibilities
- Build and deploy mdhub's AI workers (Emma, Sarah, Eric) in customer environments - tuning model behavior, building custom prompt pipelines, and engineering the data flows that connect AI outputs to downstream systems like EHRs and claims engines.
- Build and maintain integrations between mdhub's platform and customer systems - EHRs, billing clearinghouses, scheduling APIs, and internal data pipelines - writing production code that handles real clinical data reliably.
- Write internal tooling, scripts, and automation that accelerate deployments - CLI tools, migration scripts, data validation pipelines, and monitoring dashboards that the team reuses across accounts.
- Debug complex production issues across the full stack - tracing failures across AI inference, API layers, third-party integrations, and customer infrastructure under real-time clinical pressure.
- Design and implement data migration pipelines that move clinics off legacy systems onto mdhub - transforming, validating, and loading patient records, billing histories, and clinical data at scale.
- Instrument deployments with logging, alerting, and observability so the team knows exactly how AI workers are performing in each clinical environment - surfacing accuracy, latency, and adoption metrics.
Qualifications
- You’re a strong engineer who thrives in the field you’re as comfortable in a standup with clinicians as you are debugging a production issue.
- Experience with integrations, APIs, and working across complex software environments - healthcare, EHR, or clinical workflow experience is a strong plus.
- Excited about AI - you want to deploy AI workers into real clinical environments and see them transform how clinics operate.
- You’re a builder who ships fast - you write clean, pragmatic code and don’t let perfect get in the way of done.
- Operate like a founder - ownership, no excuses, full accountability.
- Exceptional communicator - you can explain technical concepts to non-technical stakeholders and earn trust quickly.
- Thrive in ambiguity - you create structure and clarity in novel situations without waiting for instructions.
- Relentlessly resourceful - you solve problems independently and figure things out on the fly.
Skills
About mdhub
AI workers for healthcare clinics, starting with mental health
We’re building the AI workforce for healthcare clinics, starting with mental health. Our AI Admissions Coordinator, Sarah, manages the first patient touchpoint via phone, text, or referrals. Available 24/7, she responds instantly and increases new patient bookings by up to 30%. Our AI Clinical Assistant, Emma, automates the paperwork and administrative tasks before, during, and after each session, so clinicians can focus fully on patient care.
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