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Technical Account Manager

Cartesia· GTM
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*HQ - San Francisco, CA$0Full-timePosted 6mo ago

About the role

Technical Account Manager to own the enterprise customer technical relationship from signed contract through production and beyond, driving customers to go-live, maintaining health, and growing usage.

Responsibilities

  • Own the full post-sale technical relationship for a book of enterprise accounts, from pre-go-live scoping through post-launch stabilization and expansion.
  • Drive customers to go-live with urgency and precision: define success criteria with senior technical stakeholders, design implementation strategy per customer, run daily standups and 30/60/90 onboarding reviews, and project manage the rollout end-to-end.
  • Independently triage customer technical issues — distinguishing product bugs, integration failures, and customer-side misconfigurations — and route to the right internal owner on the first try.
  • Lead FDEs through implementation: set direction, manage scope, and serve as the primary technical counterpart for the customer, not a project manager with a spreadsheet.
  • Translate customer needs into crisp internal documentation like clear bug reports, feature requests with full context, and scope change docs, not vague Slack threads.
  • Monitor account health proactively, identify at-risk customers before problems escalate, and drive consumption and usage growth across the book.
  • Surface expansion opportunities to AMs with specific context. Flag upsell-ready accounts, build the handoff, and understand the revenue connection between customer health and growth.
  • Build the TAM playbook as a byproduct of execution: 30/60/90 framework, escalation paths, go-live checklists, and technical champion management.
  • Partner with Product and Engineering as the voice of the customer — turn customer pain into platform improvements and close the feedback loop.

Qualifications

  • 6+ years of experience in technical account management, customer success, solutions engineering, or a related customer-facing technical role at a high-growth B2B company
  • Genuinely technical: can read API docs, understand system architecture, triage integration issues, and hold a real conversation with an engineer
  • Proven ability to manage a complex multi-stakeholder book simultaneously: know which fires to fight and which to watch, with prioritization judgment over process compliance
  • Strong project management instincts without being a "project manager" — can run a complex implementation end-to-end and keep 15 accounts moving at once
  • Excellent problem scoper: hears "it's broken" and turns it into a clear problem statement, routes it correctly on the first try, and drives to resolution
  • Strong communicator across altitudes — can run a daily standup with engineers and a QBR with a VP without losing substance in either direction
  • Commercially aware: sees the connection between customer health and revenue growth and actively drives consumption, retention, and expansion — not just satisfaction
  • High ownership, high autonomy: comfortable making decisions without asking permission and being accountable for customer outcomes
  • Fluent with AI agents and tools to manage account load, automate status tracking, and focus time on judgment-intensive work

Skills

Required:Technical account managementAPI understanding / integration triageProject managementCommunicationCommercial awareness

Benefits

  • Compensation: Competitive base salary alongside attractive equity package.
  • Health Insurance: Fully covered medical insurance along with dental and vision for you and your family.
  • Parental Leave: 9 weeks paternity & 12 weeks maternity leave
  • 401(k)
  • Commuter Allowance: A monthly stipend to help you get to and from the office.
  • Flexible PTO: Take as much time as you need to recharge your batteries.
  • Meals & Snacks: Lunch, dinner and plenty of snacks, provided daily.
  • Your own personal Yoshi
Last updated Jul 15, 2026. Interested? Apply on the company site.

About Cartesia

Real-time TTS API with AI laughter and emotion

Cartesia offers Sonic-3, a streaming text-to-speech API capable of generating natural, expressive voices with laughter in 40+ languages—built for AI agents and interactive applications.

AI voicesinteractive appsliquid-ai-recruiting-targetmultilingualstreaming APItext-to-speechvoice-ai-stack
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