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Product Support Engineer, India

Cartesia· Product
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BangaloreFull-timePosted 2w ago

About the role

Product Support Engineer role based in India to help customers succeed with Cartesia’s platform by solving complex technical issues, collaborating with engineering and product teams, and shaping post-sales support processes.

Responsibilities

  • Serve as the primary point of contact for support inbound from Slack, Pylon, WhatsApp, and other messaging platforms.
  • Deliver white-glove support for customers, diagnosing and resolving complex issues quickly and efficiently.
  • Collaborate cross-functionally with product, engineering, and customer teams to become a trusted technical partner.
  • Reproduce customer issues, perform first-pass triage, write clear bug reports, and help prioritize fixes to unblock users quickly.
  • Troubleshoot across the stack: API errors, model behavior, latency/reliability issues, and partner integrations.
  • Be a customer champion: give feedback on features, spot edge cases, and influence roadmap and quality standards.
  • Document solutions and patterns in runbooks and contribute to customer-facing documentation and best practices.
  • Proactively identify recurring and high-friction issues before they escalate, and build the solution.
  • Ship tooling and automations that close operational gaps and streamline how the team resolves issues.

Qualifications

  • 2–8 years in a technical support, product support, technical account management, or forward-deployed engineering role.
  • Strong technical troubleshooting skills with APIs, SDKs, logs, and integrations.
  • Familiarity with AI tooling, APIs, or agentic systems.
  • Comfortable reproducing issues, debugging errors, and collaborating with engineers to identify solutions.
  • A builder mentality: can identify chokepoints in process and tooling and build to close gaps.
  • Excellent written and verbal communication, able to distill complex technical problems for both internal teams and customers.
  • Calm under pressure and able to prioritize effectively when multiple customer issues arise simultaneously.
  • High ownership and collaborative mindset, excited to contribute to a small, fast-moving team.

Skills

Required:API troubleshootingIssue reproduction and debuggingCross-functional collaboration

Benefits

  • Compensation: Competitive base salary alongside attractive equity package.
  • Health Insurance: Fully covered medical insurance along with dental and vision for you and your family.
  • Parental Leave: 9 weeks paternity & 12 weeks maternity leave
  • 401(k)
  • Commuter Allowance: A monthly stipend to help you get to and from the office.
  • Flexible PTO: Take as much time as you need to recharge your batteries.
  • Meals & Snacks: Lunch, dinner and plenty of snacks, provided daily.
  • Your own personal Yoshi
Last updated Oct 7, 2026. Interested? Apply on the company site.

About Cartesia

Real-time TTS API with AI laughter and emotion

Cartesia offers Sonic-3, a streaming text-to-speech API capable of generating natural, expressive voices with laughter in 40+ languages—built for AI agents and interactive applications.

AI voicesinteractive appsliquid-ai-recruiting-targetmultilingualstreaming APItext-to-speechvoice-ai-stack
Company profileWebsite

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