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Customer Experience Manager - Russian Speaking

Cloudflare· Customer Renewals
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Hybrid (Lisbon, Portugal)€50k - €69khybridPosted 11mo ago

About the role

Customer Experience Manager leading the post-sale journey (onboarding to renewals) for Russian-speaking customers, with a focus on retention, renewals, upsells, and AI-driven optimization. Hybrid in Lisbon, Portugal.

Responsibilities

  • Manage customer engagement across the entire customer lifecycle, from onboarding through renewal.
  • Be a Trusted Advisor to customers by helping them adopt Cloudflare products and services to meet their needs and their success.
  • Plan and execute long-term Success Plans with large customers to facilitate retention and growth via product and new business unit expansion.
  • Maintain a deep understanding of Cloudflare solutions and present relevant features to customers.
  • Own or actively participate in Business Value Justification meetings, Business Reviews, and Renewal Meetings with successful Executive Business Reviews.
  • Demonstrate direct impact of customer engagement on revenue growth and adoption of Cloudflare solutions.
  • Retain and grow your book of business; own and drive renewals with accurate weekly forecasts.
  • Negotiate and execute renewal contracts aligning with customer objectives; design renewals for win-wins.
  • Analyze data to identify upsell/cross-sell opportunities; align with Sales for forecasting and planning.
  • Develop and maintain long-term relationships with stakeholders; resolve customer issues with cross-functional teams.
  • Solicit and relay customer feedback and product needs to internal teams.
  • Prioritize multiple deals and manage competing portfolio demands.
  • Apply Generative AI and data analysis to draft communications, synthesize data, and automate workflows to improve outcomes.

Qualifications

  • Minimum of 3 years of experience in a Customer Success/Account Management role or Inside or Field sales.
  • Fluency in Russian
  • 2+ years of industry experience, with cloud security and/or performance industries preferred.
  • Bachelor's degree and/or professional qualifications.
  • Direct experience in commercial sales, negotiation, and deal closure.
  • Strong understanding of or willingness to learn about computer networking and internet infrastructure; network security a plus.
  • Ability to manage multiple deals and align resources with commercial/retention goals.
  • Expertise in SaaS retention and value-driven sales.
  • Excellent problem solving skills and creative resolutions.

Skills

Required:Customer lifecycle managementRenewals & negotiationsCross-functional collaborationData analysis / AI tooling

Benefits

  • The compensation section specifies: For Portugal based hires, estimated annual salary €50,000 - €69,000; final offer includes time exemption per law.
  • Eligible to participate in Cloudflare equity plan.
  • Role eligible for incentive compensation under Cloudflare’s Sales Compensation Plan.
Last updated Oct 21, 2026. Interested? Apply on the company site.

About Cloudflare

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