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Senior Named Customer Engineer, UKI

Cloudflare· Solution Engineering
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Hybrid (London)Full-timePosted 9mo ago

About the role

Senior Customer Engineer (CE) focused on UKI region, acting as a quota-carrying technical advisor and primary architect of the customer journey across pre-sales validation, onboarding, deployment architecture, and lifecycle expansion. Hybrid work location in London.

Responsibilities

  • Technical Validation: lead technical deep-dive discovery, capture business requirements, map complex customer infrastructure (DNS, CDN, Zero Trust, Network Security, Workers) to Cloudflare architectures, define PoCs/Technical Validation plans, deliver tailored presentations and demonstrations, address objections and security/compliance questions, determine deployment strategy for proposals.
  • Customer Adoption & Value Realization: oversee technical onboarding and implementation (not executing), design migration/onboarding blueprints, lead customer engineering teams through configuration best practices, monitor health and telemetry to ensure rapid time-to-value.
  • Commercial Accountability & Expansion: carry a variable quota tied to new business and/or ongoing account growth, ensure platform adoption, identify cross-sell/up-sell opportunities, lead QBRs translating capabilities to ROI for executives.
  • Trusted Advisory: maintain ongoing relationships with key stakeholders through onboarding to renewal/expansion, provide architecture and deployment confidence, identify risks and remediation strategies.
  • AI Orchestration & Workflow Automation: leverage AI agents/LLMs to automate routine tasks and free time for strategic advisory.
  • Education & Enablement: collaborate with Enablement Team to create technical resources, SOPs, architectural best practices, and guides for internal teams and customers.

Qualifications

  • Experience in a customer-facing technical role (Solutions Engineering, Customer Engineering, Professional Services, Sales Engineering, Technical Account Management, or Forward Deployed Engineer)
  • Architectural mindset to white-board and design complex enterprise networks and security architectures
  • Consultative & advisory skills; ability to translate technical concepts to business outcomes for engineers and C-level executives
  • Commercial mindset with experience in quota-carrying or revenue-aligned environments; understanding SaaS metrics and enterprise sales cycles
  • Strong communication and stakeholder management skills; bridge between technical details and senior leadership
  • Technical breadth with depth in at least three areas: Internet fundamentals, Security, Performance, AI proficiency, Coding/Scripting, Developer Platform Fluency

Skills

Required:Internet fundamentalsSecurityPerformanceAI ProficiencyCoding/ScriptingDeveloper Platform Fluency

Benefits

  • Cloudflare benefits package as per company policy (not specified in description)
Last updated Sep 2, 2026. Interested? Apply on the company site.

About Cloudflare

Connect, protect, and build everywhere | Cloudflare

Make employees, applications and networks faster and more secure everywhere, while reducing complexity and cost.

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