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Senior Customer Engineer, Sweden

Cloudflare· Solution Engineering
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Hybrid (Sweden)SEK 1102k - SEK 1515k + bonusfull-timePosted 8mo ago

About the role

Senior Customer Engineer responsible for technical go-to-market, enterprise advisory, and lifecycle engagement across pre-sales, onboarding, deployment architecture, and expansion, with a quota carrying role and AI-augmented workflows.

Responsibilities

  • Technical Validation: lead technical deep-dive discovery, capture business requirements, map complex customer infrastructure (DNS, CDN, Zero Trust, Network Security, Workers) to Cloudflare architectures; define scopes, success criteria, and PoC/Technical Validation plans; deliver tailored presentations, diagrams, and demos; address objections and ensure suitable deployment strategy within proposals.
  • Customer Adoption & Value Realization: oversee onboarding and implementation as primary executive contact; design migration/onboarding blueprints; lead customer engineering teams through configuration best practices; monitor health and drive value.
  • Commercial Accountability & Expansion: carry a variable quota for new business and/or account growth; ensure platform adoption, revenue retention, and identify cross-sell/up-sell opportunities; lead QBRs with C-level executives to translate capabilities into ROI.
  • Trusted Advisory: maintain deep customer relationships across lifecycle; advise on architecture, AI controls, security posture, and deployment confidence; identify risks and remediation strategies.
  • AI Orchestration & Workflow Automation: leverage AI agents, LLMs, and internal platforms to automate routine tasks (RFP responses, sandbox provisioning, telemetry monitoring, documentation) to focus on strategic advisory.
  • Education & Enablement: collaborate with Enablement Team to create and govern technical resources; document SOPs, best practices, and technical guides to raise the technical baseline across the organization.

Qualifications

  • Experience in a customer-facing technical role (Solutions Engineering, Customer Engineering, Professional Services, Sales Engineering, Technical Account Management, or Forward Deployed Engineer).
  • Architectural mindset for white-boarding, designing, and articulating complex enterprise network and security architectures.
  • Strong consultative/advisory skills with ability to translate technical concepts to business outcomes for engineers and C-level executives.
  • Commercial mindset with experience in quota-carrying or revenue-aligned roles and SaaS metrics understanding.
  • Excellent presentation and stakeholder management skills, bridging detailed implementation with high-level strategy.
  • Technical breadth with depth in at least four areas: Internet fundamentals; Security (WAF, Bot Management, Firewalls, Rate Limiting, (M)TLS, Zero Trust, SASE); Performance (caching, HTTP/2, TLS 1.3); AI proficiency; Coding/Scripting (Python/JS/Bash/Lua/Go); Developer Platform fluency (REST/GraphQL, SDKs, CI/CD, IaC).
  • Education: Undergraduate or graduate degree in Computer Science, Engineering, or related field.

Skills

Required:Technical validation and PoC planningArchitectural design and diagrammingCommercial/sales acumen in SaaSCommunication and stakeholder managementDev platform fluency & APIs
Nice to have:Programming/scripting
Last updated Sep 16, 2026. Interested? Apply on the company site.

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