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Account Solution Manager

Filevine· Delivery
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Hybrid (San Francisco, Chicago, Salt Lake City or New York)full-timePosted 6mo ago

About the role

Account Solution Manager (ASM) owns the post-sale experience for a portfolio of ~300 customers, focusing on product adoption, renewals, and issue resolution. The role is a strategic, cross-functional problem solver responsible for maximizing customer value, reducing churn, and coordinating with support, billing, and leadership teams.

Responsibilities

  • Drive solutions for customers from contract through renewal to allow for optimal usage of Filevine.
  • Become an expert in the Filevine suite of products and be able to solve technical issues for your customers.
  • Network internally to optimize alternative departments strengths to solve large scale issues for your customers
  • Analyze customer usage data, develop recommendations, and train teams to spur optimal usage of Filevine products.
  • Manage implementation process in conjunction with external stakeholders and customers to ensure smooth onboarding and a robust post-onboarding experience for customers
  • Manage the contract renewal process for customers within your assigned book of business and partner with various internal departments to ensure maximum revenue retention
  • Hold critical conversations with customers addressing what their needs are from Filevine, and what Filevine’s needs are from them according to the contractIdentifying fiscally responsible resolutions for customer’s needs
  • Develop deep working relationships with customers and work with various stakeholders including Expert Teams and Sales to minimize credits and churn and ensure efficient invoice collection.
  • Work closely with third-party implementation partners to ensure smooth onboarding and a robust post-onboarding experience for customers

Qualifications

  • Demonstrates expert written and verbal communication skills
  • 3-5 years of experience in an Account Manager, Customer Success, Account Executive, or other customer-facing role
  • Experience managing or maintaining a book of business
  • B2B sales, account management or implementations experience preferred
  • Ability to be extremely responsive and proactive when interfacing with customers
  • Resilient and adaptable to changes that are natural in a startup environment
  • Mature ability to handle challenging conversations with customers
  • Biased towards action in your pursuit of achieving goals
  • Must be able to work in office 5 days a week in our Sugarhouse, UT location
  • Proven ability to maintain focus, productivity, and composure in high-stress, fast-paced in-person environments
  • Highly adaptable to working in open-office layouts while staying focused and respectful of colleagues
  • Skilled at handling high-priority Zoom calls with upset customers on short notice, using empathy and composure to resolve complex issues

Skills

Required:Written and verbal communicationAccount management / Customer success
Nice to have:B2B sales / implementations

Benefits

  • Medical, Dental, & Vision Insurance (for full-time employees)
  • Competitive & Fair Pay
  • Maternity & paternity leave (for full-time employees)
  • Short & long-term disability
  • Opportunity to learn from a dedicated leadership team
  • Top-of-the-line company swag
Last updated Oct 21, 2026. Interested? Apply on the company site.
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About Filevine

Operating Intelligence for Modern Legal Practice

Empower your law firm with AI-powered legal practice management that lets you chat directly with your case.

Case ManagementDoc ManagementTime, Billing, & PaymentsLead ManagementLegal Practice Management
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