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Technical Account Manager, Newspack

Automattic· Customer Success
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Hybrid (NA)$73k - $130kfull-timePosted 6mo ago

About the role

Technical Account Manager role at Automattic's Newspack team, blending migration project management with ongoing publisher support to optimize post-launch use of the Newspack platform, WordPress functionality, and publisher success.

Responsibilities

  • Manage publisher migrations from alignment through launch, owning timelines and coordinating stakeholders across technical and business requirements.
  • Develop close relationships with news publishers, troubleshoot issues, optimize Newspack features, set realistic expectations, and identify opportunities to drive customer success.
  • Maintain deep knowledge of the Newspack platform and WordPress functionality, surface bugs/feature requests, and collaborate with engineering to resolve issues.
  • Work independently while actively engaging with the team to share learnings and contribute to continuous improvement.
  • Develop and refine project management, time management, and communication systems; document solutions and identify patterns to inform process improvements.

Qualifications

  • Solid working knowledge of WordPress core functionality, plugins, and ecosystem; comfortable troubleshooting WordPress sites.
  • Background in client services, account management, or technical support with experience managing relationships.
  • Proven ability to manage complex projects with multiple stakeholders and dependencies.
  • Comfort with technical troubleshooting, root-cause analysis, and creative problem solving within constraints.
  • Clear, professional written and verbal communication skills; ability to explain technical concepts to non-technical audiences.

Skills

Required:WordPressProject managementRelationship managementTechnical troubleshooting

Benefits

  • Open vacation policy (no set number of days per year).
  • Home office setup and coworking allowances.
  • Hardware and software reimbursement; books or conferences for learning.
  • Company-sponsored life insurance.
  • Open parental leave (maternity, paternity, adoption); fully paid after 12 months.
  • Wireless headphones after seven years.
  • Paid sabbaticals every five years (2-3 months).
  • Company-covered travel for team gatherings 1-3 times per year; country-specific health, vision, dental, retirement contributions, etc.
Last updated Oct 22, 2026. Interested? Apply on the company site.

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