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Sr. Engagement Manager

Databricks
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Sydneyfull-timePosted 6mo ago

About the role

The Engagement Manager is responsible for helping customers accelerate value through the adoption of the Databricks platform, defining and orchestrating the required engagement to ensure success. Partners closely with Sales, Field Engineering, Partners Support and Product Teams on campaigns, programs, and content. Reports to the Sr. Director, Professional Services.

Responsibilities

  • Demonstrate a passion for the job and lead by example by putting Databricks and customers first to achieve the sales and delivery mission
  • Collaborate with the sales counterpart and engage early in the sales process to understand customer needs, business success criteria, and ensure value delivery
  • Identify opportunities for new services by understanding potential new use-cases and articulating business value for upsell or extension of services
  • Develop commercial models leveraging Databricks and Partner investment vehicles to address customer budget constraints
  • Act as the Engagement Manager in the assigned area with accountability for meeting/exceeding Professional Services and Training KPIs
  • Articulate relevant customer success stories, services offerings, and metrics that demonstrate value
  • Consult with clients to understand and analyze engagement scope, requirements, time, cost and benefits; estimate, scope, and develop statements of work as necessary
  • Drive resolution of delivery challenges, resource contentions, scoping issues and manage expectations

Qualifications

  • Data and AI domain knowledge and experience working with customers to realize business value through production implementations
  • Proven experience in senior customer-facing roles involving influencing, validating, negotiating, understanding and execution
  • Excellent customer-facing skills and ability to communicate with and build relationships at all levels including senior executives
  • Consistent track record of identifying customer needs and delivering solutions
  • Strong leadership with ability to enforce governance and drive delivery excellence
  • Strong service delivery and program management skills; ability to convert customer success outcomes into program plans
  • Experience in estimating effort and scope for services
  • Proven track record of meeting KPIs and targets including CSAT, Bookings and Revenue
  • Outstanding communication and customer relationship skills

Skills

Required:Data and AI domain knowledgeCustomer-facing communication
Last updated Sep 10, 2026. Interested? Apply on the company site.

About Databricks

Leading Data and AI Platform for Enterprises

Databricks offers a unified platform for data, analytics and AI. Build better AI with a data-centric approach. Simplify ETL, data warehousing, governance and AI on the Data Intelligence Platform.

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