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Customer Engagement Specialist (New York City)

Levelpath· GTM
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New York City$90k - $132kFull-timePosted 6mo ago

About the role

Customer Engagement Specialist based in New York City focusing on building strong customer relationships, driving product adoption, and improving Levelpath’s enterprise SaaS platform through customer advocacy, documentation, and collaboration with Product and Engineering.

Responsibilities

  • Drive impact by focusing on customer experience. Examples of day-to-day activities include answering support tickets, providing users guidance when they are stuck, generating product documentation, reporting bugs to product & engineering, and numerous other related jobs.
  • Be the first touch point for users encountering difficulties with the product and a reliable resource to resolve their questions and issues
  • Learn the intricacies of a cutting edge enterprise product and be a Levelpath product expert for our customer base to drive product adoption and satisfaction
  • Interact directly with Product and Engineering teams to identify areas where we can better serve our customer base
  • Build best practice guides and playbooks to ensure our customers and their users are set up for success
  • Act as a trusted advisor & support customer health by understanding their users’ friction points when using Levelpath
  • You will have a seat at the table and partner with our executive team - helping to build, optimize, and scale our processes, assets, & systems (Zendesk & Salesforce)

Qualifications

  • 4+ years of experience in a direct customer-facing/customer management role
  • B2B SaaS experience in a fast-paced environment
  • BA or BS
  • Demonstrated experience problem-solving with attention to detail
  • Stellar organizational skills and experience improving processes
  • Strong written and verbal communication skills
  • Adaptability and ability to flourish in a fast-paced environment
  • Comfort in managing multiple workstreams
  • Ability to communicate with stakeholders across product and engineering
  • Effective collaboration and self-starter mindset
  • Availability for some travel - when the time comes to visit your customers!

Skills

Required:Customer service and supportProduct knowledge / product expertiseCross-functional collaboration
Nice to have:Documentation

Benefits

  • 100% Medical, dental, and vision insurance
  • Flexible PTO, Parental Leave, Sick Leave
  • Competitive compensation and equity package
  • 401k
  • Team-driven happy hours and celebrations
Last updated Oct 1, 2026. Interested? Apply on the company site.

About Levelpath

AI-Native Procurement Platform | Intake, Sourcing & Contracts

Levelpath unifies intake, sourcing, contracts, and AI agents in one platform. See why enterprise teams choose Levelpath for delightful AI-native procurement.

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