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Associate Solutions Engineer | Housing

EliseAI· Product Solutions
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TorontoCA$100k - CA$135kFull-timePosted 6mo ago

About the role

EliseAI’s Technical Solutions & Support team are subject matter experts responsible for solving issues and answering questions for our customers. The Solutions & Support team members possess in-depth system knowledge on client configurations and data access, working with other internal teams to troubleshoot issues and ensure a great customer experience.

Responsibilities

  • Deeply understand our systems, customers, and how they work best together: How we onboard clients and translate their preferences into our system’s settings; How our integrations work with client email, calendar, CRM, and property management systems; How our clients’ businesses work and how issues they report impact their operations
  • Provide excellent, customer-obsessed support to our clients: Quickly, clearly, and professionally communicate with clients to understand their issues, reproduction steps, and the business impact they’re causing; Resolve issues by providing empathetic, over-the-top, extra-mile customer service; Prioritize your time according to the issue's impact on our clients’ businesses; Advise clients on best practices for configuring and interacting with their AI Assistant
  • Investigate and document bugs: Investigate issues' root cause and impact using SQL queries, logs, and other data sources; Write highly effective ticket summaries that provide clear descriptions of the issue, how to reproduce it, its business impact, and relevant documents that will help prioritize the issue and quickly solve it; Communicate bug fixes to our clients, confirm the issue is solved, and share these updates with your team members

Qualifications

  • Bachelor's degree in Computer Science or equivalent field
  • 1-3 years of experience in similar role or field
  • Experience with support software and CRMs (e.g., Zendesk, Salesforce) is a plus
  • Demonstrated technical proficiency such as a computer science degree, bootcamp certificate, or previous work experience
  • Bias towards data-driven decision-making and analytical skills
  • Strong written and verbal communication skills
  • Experience in a customer-facing role is a plus
  • Willingness to work in person at our office 5 days a week

Skills

Required:SQLCustomer support
Nice to have:CRM/Helpdesk tools

Benefits

  • Equity in the company
  • Medical, Dental and Vision premiums covered at 100%
  • Fully paid parental leave
  • Fitness & home services stipend to cover part of your expenses
  • Collaborative in-office environment with open floor plan, fully stocked kitchen, and all meals covered in the office
  • Unlimited vacation and paid holidays
Last updated Oct 14, 2026. Interested? Apply on the company site.

About EliseAI

Industry Leading AI for Housing and Healthcare

EliseAI is the industry-leading AI platform transforming both property management and healthcare through automation and conversational AI that help housing and healthcare organizations streamline communications and improve operational efficiency.

AIHealthcareHousingAutomation
Company profileWebsite

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