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Customer Success Engineer (China)

JetBrains· Greater China Sales
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Shanghai, Chinafull-timePosted 6mo ago

About the role

Customer Success Engineer focused on maintaining and growing JetBrains' customer base in China, with pre-sales support, post-sales product adoption, and regional relationship management.

Responsibilities

  • Work closely with JetBrains account executives and support engineers to ensure a smooth pre-sales process and post-sales product adoption.
  • Manage existing large accounts, proactively preserve and develop them, and keep customers up to date on product developments.
  • Hold regular discovery calls with existing customers to identify and resolve issues early, understand how they use the product, relay important feedback to the product team, and help optimize their workflows by suggesting new features or improvements.
  • Handle customer escalations and help manage expectations with both the internal product team and the customer.
  • Provide technical guidance and assistance to existing customers.
  • Develop key sales, demo, and technical documentation for customers and adapt existing demos for specific use cases.
  • Visit customer offices and meet onsite at conferences and other events when necessary.

Qualifications

  • Have strong pre-sales experience with the ability to demo and pitch a product’s key value.
  • Have technical competence combined with a business-oriented approach and a focus on customer needs.
  • Are proficient in software development tools, ideally with hands-on experience in programming, QA, system administration, release automation, or a related field.
  • Possess problem-solving and analytical skills across technical, product, and business areas, with the ability to grasp customer needs and suggest suitable solutions.
  • Have at least five years of customer-facing experience in sales engineering, solutions engineering, customer success engineering, or a similar customer-facing field.
  • Possess strong interpersonal communication skills, both verbal and written – you will need to speak and write English fluently.
  • Have experience in driving discussions with both technical and non-technical audiences.
  • Are comfortable giving both in-person and remote presentations, holding Q&A sessions, discussing product roadmaps, and delivering product demos.
  • Can work efficiently and successfully without direct supervision in a distributed team.
  • Have a proven track record of building and developing B2B relationships.
  • Speak Chinese at a native level.
  • Are willing and able to travel internationally up to 20% of the time.

Skills

Required:Pre-sales and product demosTechnical communicationCustomer relationship managementTechnical background
Last updated Sep 30, 2026. Interested? Apply on the company site.

About JetBrains

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