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Customer Success Engineer - LATAM

JetBrains· Americas Sales
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Remote$100k - $200kFull-timePosted 1w ago

About the role

Customer Success Engineers (CSE) are technical points of contact for JetBrains customers, focusing on Latin America (LATAM). They build technical relationships, help customers adopt JetBrains products, advocate for customers internally, and collaborate with Sales, Account Executives, and Product teams to ensure customer success and drive account expansion.

Responsibilities

  • Work closely with JetBrains Account Executives.
  • Help customers adopt JetBrains products and services to achieve desired business outcomes. This may include whiteboarding, assisting with architecture development, and overcoming technical and cultural adoption barriers.
  • Manage the technical relationships for a portfolio of accounts, and partner with other members of the account team to define and implement the account strategies.
  • Be the customers’ advocate within JetBrains, representing them to the Support and Product Engineering teams, as well as other groups.
  • Recommend product enhancements based on customer experiences and feedback.
  • Help product teams present and evaluate new product ideas to the customers in your portfolio.
  • Act as a trusted technical advisor to customers, staying up to date on the evolving technology landscape.
  • Work with Sales to facilitate account expansions by developing short-term and long-term account plans.

Qualifications

  • Proven experience in technical consulting, technical customer success, or other customer-facing technical roles.
  • Strong verbal and written communication skills in English and either Portuguese or Spanish.
  • Extensive experience in software development, QA, IT, DevOps, ML, or related IT field.
  • Hands-on knowledge of AI/LLMs in software development.
  • Passion for continually improving the customer experience.
  • Exceptional presentation skills for demonstrating JetBrains products.
  • Ability to quickly identify and address technical and business challenges related to software development tooling.
  • Ability to convey technical concepts to customers of all technical backgrounds.
  • Comfort in a fast-paced and dynamic working environment.
  • Experience working in or with large software development teams.
  • Collaborative and team-focused mentality with willingness to take initiative.
  • Self-direction and resourcefulness.
  • Ability to travel approximately 25% of the time.

Skills

Required:Technical consultingCommunication (English + Portuguese/Spanish)Software development / IT / DevOps / MLAI/LLMs in software developmentPresentation skills
Nice to have:Account management / strategic planning
Last updated Oct 14, 2026. Interested? Apply on the company site.

About JetBrains

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