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Support Engineer (TeamCity)

JetBrains· TeamCity Growth
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Hybrid (Boston; Foster City; Marlton; Remote)$144k - $216kfull-timePosted 2w ago

About the role

Support Engineer role for TeamCity, JetBrains, focusing on diagnosing and resolving complex issues in CI/CD infrastructure, coordinating between global engineering teams and internal product developers, and contributing to knowledge base.

Responsibilities

  • Identify whether an issue stems from the product, infrastructure, or third-party integrations.
  • Provide workarounds, submit bug reports, or escalate issues directly to development.
  • Capture insights and publish solutions following KCS (Knowledge-Centered Service) principles.
  • Share user feedback with internal product teams to shape future tool improvements.

Qualifications

  • Fluency in English with strong written communication skills.
  • Ability to work aligned with American time zones.
  • Practical experience troubleshooting web servers and applications (e.g., Tomcat and Java-based environments).
  • Working knowledge of relational databases (e.g., PostgreSQL, MySQL, MSSQL).
  • Hands-on experience with version control tools and hosting platforms (e.g., Git, Perforce, GitHub, GitLab, Bitbucket).
  • Familiarity with build automation tools (e.g., Gradle, Maven, .NET build systems).
  • Understanding of containerized environments or cloud infrastructure (e.g., Docker, Kubernetes, AWS, Azure).

Skills

Required:Troubleshooting complex software and infrastructure issuesTechnical communicationIndependent work across distributed teams
Nice to have:Knowledge of build systems and VCS/providers

Benefits

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Last updated Oct 7, 2026. Interested? Apply on the company site.

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