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Customer Engineer

Tavus
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Hybrid (San Francisco)Full-timePosted 6mo ago

About the role

Customer Engineer at Tavus, a Series B startup building human-AI interaction tools. Role combines hands-on customer work with product/engineering work to ensure a smooth developer experience and drive product improvements.

Responsibilities

  • Work directly with customers to debug, build POCs, and design solutions.
  • Build prototypes, SDKs, sample apps, and tools that improve developer experience.
  • Collect feedback, identify patterns, and translate them into product/engineering improvements.
  • Partner on early feature adoption: test pre-release features with customers, gather feedback, suggest iterations.
  • Help define how we develop a world class customer experience

Qualifications

  • Extremely solid software engineering fundamentals.
  • Deep curiosity about problems at every level of the stack, from ML to infrastructure to networking.
  • Desire to work closely with end users to understand their problems.
  • A good 'PM hat' to see patterns in customer requests and inform product direction.
  • Strong bias toward action and a founder mindset to solve problems

Skills

Required:Software engineering fundamentalsCustomer-facing collaborationProduct sense / PM mindsetPrototyping / SDK development

Benefits

  • flexible work schedule
  • unlimited PTO
  • competitive healthcare
  • gear stipends
  • opportunities for learning and impact
Last updated Sep 2, 2026. Interested? Apply on the company site.
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About Tavus

Meet the PALs

Tavus introduces PALs: AI humans that remember, empathize, and grow with you. They move fluidly between chat, voice, and video, making AI finally feel human.

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