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Account Manager, DACH Market

Aircall· Customer Experience – 12004 - Success /
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BerlinPermanent Full Time EmployeePosted 6mo ago

About the role

Account Manager responsible for customer success and revenue growth across DACH portfolio, driving Net Revenue Retention (NRR) through renewals, expansions, and advocacy while collaborating with cross-functional teams.

Responsibilities

  • Own NRR: Manage the full post-sale lifecycle — driving renewals, expansions, and churn mitigation to deliver predictable and profitable growth.
  • Drive Growth: Identify and activate growth opportunities within your portfolio, prospecting into new subsidiaries, use cases, and additional SKUs to unlock untapped potential.
  • Target Strategically: Prioritize high-potential accounts that may have low spend today but represent strong expansion opportunities, developing long-term growth plans.
  • Prospect and Outbound: Run proactive outreach within your base to expand relationships and identify new value creation opportunities.
  • Develop Stakeholder Maps: Build and maintain multi-layer relationships — from daily users to senior decision-makers — ensuring alignment, sponsorship, and retention.
  • Sell Competitively: Position Aircall’s value head-to-head against competitors, with a clear understanding of how our solutions address each customer’s unique business needs.
  • Negotiate and Close: Lead complex renewal and upsell negotiations, balancing commercial outcomes with customer success to close revenue and foster loyalty.
  • Manage Pipeline & Forecast: Maintain an accurate pipeline of renewal and expansion opportunities and deliver consistent, data-driven NRR forecasting.
  • Partner for Adoption: Collaborate closely with your Customer Engineering counterpart to ensure customers achieve adoption milestones and measurable outcomes.
  • Champion the Customer Voice: Surface insights, pain points, and product feedback that inform Aircall’s product roadmap and go-to-market strategies.
  • Shape Local Strategy: Share learnings across teams to enhance customer experience and strengthen regional growth initiatives.

Qualifications

  • Fluency in German is mandatory.
  • Bilingual in English is required.
  • Experienced in SaaS Account Management, Commercial Customer Success, or Renewal Management, with a track record of achieving revenue targets.
  • Skilled in consultative sales, prospecting, and negotiation, with the ability to balance commercial focus and customer advocacy.
  • Customer-obsessed — curious about how different industries and use cases leverage Aircall, and proactive in identifying ways to add value.
  • Capable of developing and executing account expansion strategies, including stakeholder mapping and whitespace analysis.
  • Confident in competitive sales cycles, able to articulate differentiation and handle objections effectively.
  • Analytical, detail-oriented, and accountable for forecast accuracy and pipeline hygiene.
  • Resilient, driven, and passionate about helping customers realize long-term value through partnership.
  • Excited by innovation and transformation — particularly the opportunity to represent a next-generation AI-powered communications platform.

Skills

Required:German language proficiencyEnglish language proficiency

Benefits

  • Competitive salary package & benefits
  • Growth opportunities within a rapidly scaling AI-powered platform
  • Global and multicultural team environment
  • Work-life balance emphasis
Last updated Jul 1, 2026. Interested? Apply on the company site.
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About Aircall

AI-powered customer conversations made easy

Aircall is more than a business phone—it’s an integrated customer communications and intelligence platform. Achieve more with AI Agents, data-driven insights, and automation.

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