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Engagement Manager

Databricks
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Hybrid (Tokyo, Japan)Posted 6mo ago

About the role

The Engagement Manager assures customer success by driving customer satisfaction throughout the customer success & services life-cycle for our customers, from orchestrating the engagement to successful delivery and beyond.

Responsibilities

  • Demonstrate a passion for the job and lead by example by putting Databricks and our customers first to achieve the sales and delivery mission
  • Collaborate with the sales counterpart and engage early in the sales process to seek to understand our customers' needs, their business, how success is defined, and ensure that we are exceeding expectations in delivery and developing valued solutions
  • Identify opportunities for new services by understanding and addressing potential new use cases and the ability to articulate the business value in the upsell, or extension of services
  • Performs as the Engagement Manager in the assigned area with full accountability for meeting/exceeding Professional Services and Training bookings and revenue targets
  • Ability to articulate relevant customer success stories, services offerings, and metrics that demonstrate value to the customer
  • Consult with clients to understand and analyze engagement scope, requirements, time, cost and benefits. Responsible for estimating, scoping and developing the statement of work documents as necessary
  • Drive resolution of delivery challenges, address resource contentions, scoping issues and manage expectations

Qualifications

  • Bachelor's degree in Computer Science or related educational background
  • Excellent verbal and written communication skills in Japanese
  • Excellent written communication skills in English

Skills

Required:End-to-end data systems implementationSales & services sellingStakeholder management

Benefits

  • For specific details on the benefits offered in your region click here
Last updated Sep 10, 2026. Interested? Apply on the company site.

About Databricks

Leading Data and AI Platform for Enterprises

Databricks offers a unified platform for data, analytics and AI. Build better AI with a data-centric approach. Simplify ETL, data warehousing, governance and AI on the Data Intelligence Platform.

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