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Customer Success Manager

Sprinto· Customer Experience
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RemoteRemotePosted 6mo ago

About the role

Sprinto is an Autonomous Trust Platform enabling organizations to maintain a strong trust posture across compliance, audits, risk management, privacy, and AI governance. The company seeks a Customer Success Manager to be the face of Sprinto for US customers, ensuring value from day one, driving adoption, renewals, and expansion.

Responsibilities

  • Be the Voice and Face of Sprinto: Regularly connect with your customer portfolio to build strong relationships, share key product updates, and ensure they’re on track to meet their goals with Sprinto.
  • Sell the Value, Not Just the Feature: Strategically articulate the business value of Sprinto to every stakeholder — from the security engineer to the CFO — so customers understand not just the “how” but the “why” behind what they’re paying for.
  • Drive Product Adoption: Strategically guide customers to adopt relevant features and workflows that maximise the value they get from Sprinto, and tie that adoption back to measurable business outcomes.
  • Practice Value Engineering: Build and maintain value cases for your accounts — quantify ROI, time-to-audit, hours saved, and risk mitigated. Use these to frame QBRs, renewals, and expansion conversations.
  • Own Your Outcomes: Manage individual and pod-level OKRs — track performance and drive the activities that deliver real impact on retention, expansion, and advocacy.
  • Champion Customer Advocacy: Turn delighted customers into brand ambassadors through G2 reviews, case studies, and video testimonials.
  • Retention and Expansion: Manage renewals, identify upsell and cross-sell opportunities, and grow your customer portfolio’s revenue without compromising on experience.
  • Be a Strategic Partner: Act as a trusted advisor to customers — bring a point of view, challenge thinking where it helps them, and be the person they call before they call their auditor.
  • Work Smart with AI: Use tools like Claude, ChatGPT, and other AI assistants every day to prepare for customer conversations, draft communications, analyse account health, and scale your own output.
  • Mentor & Multiply Impact: Support onboarding of new team members by sharing your playbooks, learnings, and best practices.

Qualifications

  • 3–5 years of experience in a B2B SaaS product company, ideally in a customer-facing role with revenue responsibility.
  • Strong business acumen — ability to read a customer’s business, understand P&L drivers, and tailor conversations accordingly.
  • Experience in value engineering — building ROI cases, quantifying outcomes, and using those numbers to influence renewal and expansion decisions.
  • Ability to articulate product value to technical, operational, and executive audiences.

Skills

Required:Relationship managementValue engineeringProduct communicationAI tooling
Nice to have:Cloud technology familiarity

Benefits

  • Generous annual co-working allowance
  • USD 1,000 annual learning budget
  • Unlimited leave
  • Health insurance up to INR 10 lakh for you and family, accident protection up to INR 10 lakh, life insurance 3x annual salary
  • INR 35,000 setup allowance for home workspace
Last updated Oct 21, 2026. Interested? Apply on the company site.

About Sprinto

Continuous Security & Compliance Platform

Sprinto is a security compliance automation platform for fast-growing tech companies that want to move fast and win big.

SecurityComplianceAutomationCloud
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