← All roles

Director, Ecommerce and Marketing Analytics

CSC Generation· Sur La Table – E-Commerce /
Apply on company site
Hybrid (Ontario)$130k - $145kFull-timePosted 6mo ago

About the role

Analytical leadership role establishing standards and AI-enabled workflows to drive data-informed decision making across the company, spanning eCommerce, Marketing, Finance, Retail, Merchandising, Inventory Planning, and Operations.

Responsibilities

  • Serve as the primary analytics leader across eCommerce, Marketing, Finance, Retail, Merchandising, Inventory Planning, and Operations.
  • Own problem definition for analytics – determining which business questions matter and what decisions insights should inform.
  • Move analysis beyond “what happened” to “why it happened,” “how it happened,” and “what we should do next.”
  • Proactively mine data to identify risks, opportunities, inefficiencies, and performance drivers.
  • Influence senior leaders through clear implications and actionable recommendations.
  • Own the integrity, governance, and usability of core commerce, customer, and operational datasets across platforms (eCommerce, POS, CDP, email, data warehouse).
  • Validate insights using business context and commercial logic — not just technical correctness.
  • Define, document, and evolve company-wide KPI frameworks in partnership with Finance and functional leaders.
  • Identify and resolve cross-functional metric misalignment to ensure a single, trusted understanding of performance.
  • Establish standards for data quality, documentation, and analytical transparency.
  • Leverage AI as a core component of advanced analytical work and scale repeatable AI-assisted workflows for recurring decisions.
  • Establish validation frameworks to pressure-test AI outputs against source data, historical performance, and commercial logic.
  • Embed AI-enabled insights into planning, forecasting, and executive performance reviews.
  • Promote responsible, explainable, and outcome-driven AI usage across analytics workflows.
  • Own web and digital analytics strategy using Heap, including funnel performance, customer journey analysis, and conversion optimization.
  • Ensure tracking integrity and event schema accuracy in partnership with Product Engineering.
  • Translate behavioral data into commercial implications influencing merchandising, marketing, inventory, and operations.
  • Reconcile demand, margin, inventory, and operational perspectives into cohesive performance narratives.
  • Support planning, forecasting, and performance alignment across Finance, Retail, Merchandising, and Operations.
  • Challenge assumptions and reframe business narratives using data-backed insight.
  • Establish analytical standards prioritizing clarity, trust, and decision impact.
  • Build scalable, decision-focused reporting and automation frameworks.
  • Hire, mentor, and develop junior analytics talent.
  • Champion a modern, insight-driven analytics culture.

Qualifications

  • 8+ years of experience in Analytics, Strategy, or Data Leadership roles.
  • Demonstrated experience leading analytics across multiple business functions.
  • Strong experience in commerce-driven businesses (retail, eCommerce, CPG, marketplace).
  • Comprehensive knowledge of traffic acquisition channels and their downstream impact on site behavior, with ability to develop reliable forecasts.
  • Advanced SQL and strong analytical modeling capabilities.
  • Demonstrated experience designing and governing AI-enabled analytics workflows.
  • Strong capability to pressure-test AI-generated insights against data, customer behavior, and commercial logic.
  • Hands-on expertise with Heap or similar event-based web analytics platforms.
  • Comfort working with structured data formats (e.g., JSON), event schemas, and data instrumentation.
  • Experience defining KPI frameworks and resolving cross-functional metric misalignment.
  • Proven ability to translate complex data into clear, compelling stories for executives.
  • Track record of proactive insight generation, not just reactive reporting.
  • Ability to work standard Eastern Time business hours.

Skills

Required:Analytics leadershipSQLAI-enabled analyticsHeap / web analyticsData governanceStorytelling with dataKPI framework development

Benefits

  • Executive Access: Work with brand CEOs and senior leadership; mentorship from top operators.
  • AI-First Skill Building: Hands-on with advanced AI tools and tech stack.
  • Accelerated Career Path: Greater responsibilities and leadership opportunities.
  • Competitive benefits: PTO, 401(k)/RRSP match, medical/dental/vision, supplemental policies, employee discounts.
Last updated Oct 21, 2026. Interested? Apply on the company site.
CSC Generation logo

About CSC Generation

AI Native Retail Future: Commerce AGI

CSC Generation is the AI-native retail holding company. We modernize iconic brands with data, automation and our Genesis platform to build the future of Commerce AGI.

retailautomationAIdataplatformsmergers and acquisitions
Company profileWebsite

More open roles at CSC Generation