← All roles

Store Floor Lead (Sur La Table)

CSC Generation· Stores – Sur La Table
Apply on company site
Tampa, FLPart-timePosted 6mo ago

About the role

Store Floor Lead responsible for inspiring customers, supporting the GM/SM, and acting as Manager on Duty to drive in-store performance and deliver a best-in-center shopping experience.

Responsibilities

  • Lead the sales floor and oversee daily store operations as Manager on Duty (MOD).
  • Provide in-the-moment coaching and feedback to elevate performance and team engagement. Communicate performance issues to the General Manager/Store Manager.
  • Support onboarding, training, and development of new associates.
  • Represent Sur La Table’s brand and culture by creating memorable, educational experiences that inspire repeat visits and customer loyalty.
  • Maintain product expertise, stay current on products, and engage in available training.
  • Lead a customer-focused, Guest Obsessed culture and address customer concerns promptly.
  • Support achievement of store sales goals through effective customer engagement and team motivation.
  • Identify customer needs and offer relevant solutions to maximize selling opportunities.
  • Aim to consistently meet or exceed monthly sales goals and contribute to store revenue, measured by KPIs like individual sales volume, average transaction value, and customer conversion rates.
  • Direct employees to maintain appropriate merchandise stock levels and proper visual merchandising.
  • Complete inventory transactions including receiving, MOS (Mark Out of Stock), and RARs (Return Authorization Requests).
  • Adhere to wage and hour laws and accurately record time worked per policy.
  • Model and communicate Sur La Table policies and SOPs to associates.

Qualifications

  • Must be 21 years of age or older
  • 1 year of retail management experience, preferably in a specialty or culinary retail environment
  • Strong leadership, ability to inspire and develop a high performing team
  • Excellent communication, problem-solving, and decision-making abilities
  • Passion for community engagement and delivering exceptional customer experiences
  • Proficiency in Microsoft Office and retail management systems (preferred)

Skills

Required:Store operations managementCustomer service / guest experienceCoaching & team development
Last updated Oct 21, 2026. Interested? Apply on the company site.
CSC Generation logo

About CSC Generation

AI Native Retail Future: Commerce AGI

CSC Generation is the AI-native retail holding company. We modernize iconic brands with data, automation and our Genesis platform to build the future of Commerce AGI.

retailautomationAIdataplatformsmergers and acquisitions
Company profileWebsite

More open roles at CSC Generation