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Project Manager – Enterprise Customer Onboarding

Sprinto· Customer Experience
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RemoteRemotePosted 5mo ago

About the role

Project Manager for Enterprise Customer Onboarding responsible for guiding large customers from post-sales handover through onboarding, go-live and transition to Customer Success, coordinating cross-functional teams to deliver measurable customer outcomes and scalable onboarding processes.

Responsibilities

  • Lead enterprise customer implementations from post-sales handover through onboarding, go-live and transition to Customer Success.
  • Establish scope, outcomes, milestones, owners, dependencies and success criteria at the beginning of every project.
  • Build and maintain implementation plans, governance cadences, risk registers and executive status updates.
  • Act as the central point of coordination for the customer and internal teams throughout the implementation.
  • Identify risks and scope gaps early, drive decisions and escalate blockers with clear recommendations.
  • Coordinate requirements, integrations, configuration, testing, training and launch readiness across teams.
  • Manage customer expectations around scope, timelines, dependencies and trade-offs.
  • Track implementation outcomes such as time-to-value, cycle time, milestone adherence, customer readiness and handover completeness.
  • Ensure every deployment concludes with clear documentation, ownership and a complete handover to Customer Success.
  • Convert recurring implementation challenges into reusable playbooks, templates and process improvements.

Qualifications

  • 4–8 years of experience in project management, SaaS implementation, service delivery, enterprise onboarding or a similar customer-facing role.
  • Experience managing complex post-sales implementations for B2B SaaS or technology customers.
  • Strong project-management fundamentals: scope, planning, milestones, dependencies, risks, governance and stakeholder communication.
  • Evidence of improving customer outcomes—not just completing activities or maintaining project trackers.
  • Ability to manage demanding enterprise customers and communicate confidently with senior stakeholders.
  • Experience coordinating Sales, Customer Success, Product, Engineering and other teams without formal authority.
  • Comfort operating in ambiguity and building structure where established playbooks may not yet exist.
  • Strong written and verbal communication, including executive updates and difficult customer conversations.
  • Working knowledge of spreadsheets, dashboards and project-management tools.

Skills

Required:Project managementStakeholder management

Benefits

  • Work wherever you are: 100% remote
  • Co-working allowance
  • USD 1,000 annual learning stipend
  • Unlimited leave
  • Health insurance up to INR 10 lakh for you and family, accident protection INR 10 lakh, life insurance 3x annual salary
  • INR 35,000 for workspace setup
Last updated Oct 21, 2026. Interested? Apply on the company site.

About Sprinto

Continuous Security & Compliance Platform

Sprinto is a security compliance automation platform for fast-growing tech companies that want to move fast and win big.

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