← All roles

Customer Training Specialist | Housing

EliseAI· Education & Training
Apply on company site
New York City, Boston, San Francisco, Chicago$90k - $130kFull-timePosted 5mo ago

About the role

EliseAI is seeking a Customer Training Specialist to ensure a seamless onboarding process and transition for clients as they adopt EliseAI products. The role involves developing and executing comprehensive onboarding strategies, blending customer-facing work with content creation and technical product understanding, and incorporating client feedback.

Responsibilities

  • Conduct thorough onboarding sessions with new and existing customers, ensuring they have a deep understanding of our products and how to leverage them effectively
  • Develop and deliver engaging training sessions, both in-person and remotely, tailored to the specific needs and preferences of each client
  • Proactively seek feedback from customers throughout the onboarding process, identifying areas for improvement and implementing strategies to address any gaps or challenges
  • Act as a liaison between customers and internal teams, advocating for client needs and contributing to product enhancements based on user feedback
  • Stay informed about industry trends and best practices in customer training and onboarding, continuously seeking opportunities to enhance our approach and deliver exceptional experiences

Qualifications

  • 4+ years of experience in a customer-facing role, preferably in customer success, training, teaching, facilitation, or a related field
  • Willingness to travel as needed to conduct in-person training sessions with clients
  • Strong communication and presentation skills, with the ability to convey complex information in a clear and understandable manner
  • Technical proficiency, with the ability to quickly learn and demonstrate expertise in our products or services
  • Experience creating educational content, including videos, tutorials, and documentation preferred
  • Proven ability to build rapport with customers and establish trusted advisor relationships
  • Highly organized and detail-oriented, with the ability to manage multiple priorities and deadlines effectively
  • Willing to work in person with your team 4-5 days per week

Skills

Required:Onboarding and Training StrategyCommunication and Presentation
Nice to have:Content Creation (videos, tutorials, documentation)

Benefits

  • Equity in the company
  • Medical, Dental and Vision premiums covered at 100%
  • Fully paid parental leave
  • Commuter benefits
  • 401k benefits
  • Fitness & home services stipend to cover part of your expenses
  • A collaborative in-office environment with an open floor plan, fully stocked kitchen, and all meals covered in the office
  • Unlimited vacation and paid holidays
  • Relocation packages covered
Last updated Oct 14, 2026. Interested? Apply on the company site.

About EliseAI

Industry Leading AI for Housing and Healthcare

EliseAI is the industry-leading AI platform transforming both property management and healthcare through automation and conversational AI that help housing and healthcare organizations streamline communications and improve operational efficiency.

AIHealthcareHousingAutomation
Company profileWebsite

More open roles at EliseAI