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Staff Software Engineer (AI)

Pendo· Engineering
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New York, NY$300k - $325kfull-timePosted 5mo ago

About the role

Staff Software Engineer (AI) to design and build production-grade AI systems (RAG pipelines, agentic workflows, LLM-powered features) for Pendo's PX platform, partnering with product, design, and engineering to ship AI-native experiences at scale from New York office.

Responsibilities

  • Applied AI systems: Design and build AI-native systems, including RAG pipelines, agentic workflows, and LLM-powered product features.
  • Model strategy: Make principled decisions about when to prompt, when to fine-tune, and when to use a different technical approach entirely; communicate tradeoffs clearly.
  • Evaluation and guardrails: Instrument and evaluate model outputs with evaluation frameworks and guardrails for real-world usage.
  • Productionize AI ownership: Own model deployment, monitoring, latency optimization, cost management, and reliability at scale; ensure observability and production readiness.
  • Full-stack delivery: Contribute across the stack to ship complete AI products in front of users.
  • Product partnership: Collaborate with product and design to frame problems and keep the team focused on impactful work.
  • Technical leadership: Stay current on research and tooling; bring advances back to the team and raise technical bar.

Qualifications

  • Deep hands-on experience building and shipping LLM-powered systems, including retrieval-augmented generation, tool use, and agent orchestration frameworks.
  • Ability to set technical direction for AI systems across teams, establish architectural patterns, and make foundational model strategy decisions.
  • Experience owning outcomes across team boundaries, driving alignment with product and broader organization approaches to AI.
  • Strong command of model evaluation, including designing evaluation suites, reasoning about bias-variance, and mitigating hallucinations.
  • Solid understanding of modern model architectures (transformers, diffusion models) and when/how to apply them.
  • Production experience: model deployment, monitoring pipelines, latency, cost, and reliability optimization in live environments.
  • Strong full-stack fundamentals and ability to ship complete, user-facing AI products across backend and frontend.
  • Exceptional communication skills to explain complex technical decisions to engineers, PMs, and executives.
  • Demonstrated product judgment about what should be built before how to build it.

Skills

Required:LLM-powered systemsTechnical leadershipModel evaluationFull-stack delivery

Benefits

  • Highly competitive, employer-heavy coverage, including $0 premium options
  • Strong 401(k) match, equity, and flexible time off.
Last updated Oct 7, 2026. Interested? Apply on the company site.
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About Pendo

Product Experience & Analytics Platform | Pendo

AI-powered platform that improves how everyone uses software. Product analytics, in-app guides, churn prediction, and agent performance—unified by Pendo AI.

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