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Business Operations Specialist

Healia
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Hybrid (Columbus, OH)$65k - $75kFull-timePosted 5mo ago

About the role

In-person Operations role at Healia, focusing on scalable processes, customer-facing issue resolution, and influencing the product roadmap. Based in Columbus, OH. Full-time role with 5 days/week in-office.

Responsibilities

  • Transforming the customer experience: Own the process of handling customer claims from start to finish, making sure every step is smooth and efficient.
  • Being the problem solver: Dive into customer support questions and resolve issues quickly, turning challenges into opportunities for improvement.
  • Shaping client journeys: Work directly with clients to build tailored plans that help them achieve success, ensuring they feel valued and heard every step of the way.
  • Leveraging AI to automate processes: Identify and implement AI-driven solutions to streamline and automate operational processes, improving efficiency, and scaling the business to support 100x customer volume.
  • Collaborating with leaders: Partner with our engineering and product leadership team to refine processes and systems, helping to influence the direction of the company’s operations and product roadmap.]
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Qualifications

  • 0-3 years of experience in an operations role
  • Resourcefulness, grit, and determination
  • Excellent written and verbal communication skills
  • Professionalism in all aspects of communication and interaction
  • Strong organizational skills and ability to manage multiple priorities
  • Meticulous attention to detail
  • Strong analytical skills to assess data, identify trends, and drive process improvements

Skills

Required:OperationsCustomer experienceProblem solvingCommunication
Last updated Oct 7, 2026. Interested? Apply on the company site.
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About Healia

Modern health insurance for dual income families

Healia is reinventing health insurance for dual income families. Our product enables companies to pay for the out of pocket costs of any employee that enrolls in their spouse's health insurance plan. This saves customers $10k per enrollee while providing an incredible employee perk: 100% coverage of a family's health costs. We’re now up to 50+ customers coast-to-coast with over 40k employees using our product!

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