Account Manager
Columbus, OH$160k - $170kFull-timePosted 4mo ago
About the role
Account Manager role at Healia Health responsible for owning a portfolio of business clients, retaining and expanding partnerships, and driving growth in healthcare benefits programs. Full-time in-office in Columbus, OH.
Responsibilities
- Relationship Building: Create and nurture deep relationships with key stakeholders at client companies, positioning yourself as a strategic partner who understands their benefits goals and how Healia can advance them
- Client Engagement: Run a regular cadence of business reviews and check-ins throughout the year to reinforce value, deepen relationships, and surface expansion opportunities
- Cross-Sell: Proactively identify, pitch, and close opportunities to grow each account — additional products, plan enhancements, and expanded enrollment — within your portfolio
- Renewals & Retention: Own the renewal process for your book of business, monitor account health metrics to spot at-risk accounts early, and execute action plans that protect and grow revenue
- Account Growth Strategy: Develop and execute account-level growth plans with clear expansion targets, prioritizing the accounts with the most upside
- Cross-Functional Collaboration: Partner with the back-office/client operations, Claims, Product, and Engineering teams — routing support and service needs to the appropriate owners while advocating for your clients and championing the changes that drive retention and growth
- Forecasting & Pipeline: Maintain an accurate view of your expansion pipeline and renewal outlook, and forecast against your targets
- Performance Goals: Meet or exceed retention and account-growth targets, balancing the dual mandate of client satisfaction and revenue expansion
Qualifications
- 3+ years of experience in account management, client success, or strategic client-facing roles, ideally carrying a revenue, retention, or expansion target
- Track record of identifying and closing growth opportunities within existing accounts (cross-sell, renewals)
- Excellent written and verbal communication skills
- Data-driven approach to account management, with the ability to analyze metrics and translate insights into growth and retention actions
- Problem solving and ability to navigate ambiguity to drive outcomes
- Natural relationship builder who enjoys working with clients and helping them succeed
Skills
Required:Account management
Last updated Oct 7, 2026. Interested? Apply on the company site.
About Healia
Modern health insurance for dual income families
Healia is reinventing health insurance for dual income families. Our product enables companies to pay for the out of pocket costs of any employee that enrolls in their spouse's health insurance plan. This saves customers $10k per enrollee while providing an incredible employee perk: 100% coverage of a family's health costs. We’re now up to 50+ customers coast-to-coast with over 40k employees using our product!
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