← All roles

Senior Customer Engineer, Majors, Raleigh, NC

Cloudflare· Solution Engineering
Apply on company site
Hybrid (Raleigh, NC)Full-timePosted 5mo ago

About the role

Senior Customer Engineer responsible for technical go-to-market, enterprise advisory, and end-to-end customer journey from pre-sales validation through onboarding, deployment, and expansion, with quota-carrying responsibilities and AI-enabled workflows.

Responsibilities

  • Technical Validation: lead technical deep-dive discovery, map customer infrastructure to Cloudflare architectures, define PoCs and technical evaluation plans, deliver tailored presentations and diagrams, address objections and security questions, determine deployment strategy as part of proposals.
  • Customer Adoption & Value Realization: oversee technical onboarding and implementation as primary executive contact, design migration/onboarding blueprints, guide customer engineering teams, monitor health and enable rapid time-to-value, reduce deployment risk.
  • Commercial Accountability & Expansion: carry a variable quota, drive platform adoption, retain revenue, identify cross-sell/up-sell opportunities, lead QBRs with executives to translate capabilities into ROI.
  • Trusted Advisory: maintain deep relationships with stakeholders through lifecycle stages, advise on architecture, AI controls, and deployment confidence, mitigate deployment risks.
  • AI Orchestration & Workflow Automation: leverage AI agents/LLMs to automate routine tasks and reclaim time for strategic advisory.
  • Education & Enablement: collaborate with Enablement Team to create and govern technical resources, SOPs, best practices, and guides to raise technical baseline.

Qualifications

  • Experience in a customer-facing technical role (Solutions Engineering, Customer Engineering, Professional Services, Sales Engineering, Technical Account Management, or Forward Deployed Engineer)
  • Architectural mindset for white-boarding and designing complex enterprise network/security architectures
  • Consultative & advisory skills with ability to translate technical concepts to business outcomes for engineers and C-level
  • Commercial mindset with experience in quota-carrying or revenue-aligned environments and SaaS metrics
  • Strong communication and stakeholder management skills across technical and executive audiences
  • Technical breadth in at least four domains: Internet fundamentals, Security (WAF, Bot Management, Firewalls, Zero Trust, SASE), Performance (caching, HTTP/2, TLS), AI proficiency, Coding/Scripting (Python, JS, Bash, Lua, Go), Developer Platform fluency (REST/GraphQL, APIs, IaC, CI/CD, observability)
  • Education: Undergraduate or graduate degree in Computer Science/Engineering or related field

Skills

Required:Technical ValidationOnboarding & Migration DesignCommercial & Quota AccountabilityAI Orchestration & Workflow

Benefits

  • Health & Welfare Benefits: Medical/Rx, Dental, Vision, FSA, Commuter FSA, Fertility & Family Forming Benefits, mental health support, Travel Medical Insurance
  • Financial Benefits: Short/Long Term Disability, Life & Accident Insurance, 401(k), Employee Stock Participation Plan
  • Time Off: Flexible PTO, parental/pregnancy/medical/bereavement leave
Last updated Sep 2, 2026. Interested? Apply on the company site.

About Cloudflare

Connect, protect, and build everywhere | Cloudflare

Make employees, applications and networks faster and more secure everywhere, while reducing complexity and cost.

NetworkingSecurityPerformanceDeveloper PlatformAI
Company profileWebsite

More open roles at Cloudflare