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Director of Account Management

Verto· Operations
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Hybrid (London / US (remote))Full-timePosted 5mo ago

About the role

Lead and build Verto’s Account Management function for its largest, most strategic client relationships; drive retention, growth, and proactive value delivery; design scalable processes and develop a high-performing AM team.

Responsibilities

  • Lead and develop the team responsible for managing Verto's largest and most strategic accounts, ensuring deep understanding of each client's business, growth ambitions, and the critical role Verto plays in their operations.
  • Build and own senior-level relationships with key decision-makers across Verto's most strategic accounts, acting as an executive sponsor and escalation point to protect and grow these partnerships.
  • Build, coach, and inspire a high-performing Account Management team, instilling a proactive, commercial mindset and moving the team away from reactive support towards structured, strategic account ownership.
  • Design and implement scalable account management processes that drive proactive engagement, early risk identification, and consistent value delivery across Verto's strategic account portfolio.

Qualifications

  • Minimum 10 years experience in B2B account management or customer success within financial services or payments, with a proven track record of managing and growing a portfolio of large, complex B2B accounts.
  • Demonstrated ability to lead and transform an Account Management team, raising the bar from reactive support to structured, commercially-driven strategic account ownership.
  • Exceptional relationship-building skills with the gravitas to engage C-suite and senior stakeholders at Verto's most strategic clients, as well as internally across the business.
  • A natural people leader with a track record of building engaged, high-performing teams, someone who leads by example, coaches individuals, and creates a culture of accountability and excellence.
  • A strategic thinker who is equally comfortable being hands-on, able to set the vision for the function whilst also rolling up their sleeves to build the processes and cadences that will get the team there.
  • A strong process builder, with proven experience of designing and embedding account management frameworks, playbooks, and operating rhythms that have measurably shifted team performance.
  • Comfortable operating in a fast-paced, scaling environment, able to bring structure and clarity to ambiguous situations, cross-functionally influence without authority, and thrive with a high degree of autonomy.

Skills

Required:Account Management leadershipStrategic account planningRelationship management with C-suiteRevenue growth & retentionCRM & governance

Benefits

  • Insurance paid by the company
  • Health and wellness benefits (with location-specific variations)
  • Yearly salary review based on inflation, personal and business performance
  • Access to Udemy library
  • Budget for professional development
  • Work-From-Anywhere policy for certain durations
  • Integration programme (opportunity to work from global offices)
  • Regular team social events
  • Pension scheme (depending on role location)
  • Flexible work arrangements
  • Exposure to globally distributed teams
  • Location-specific benefits like car lease policy, cycle to work, gym membership
Last updated Aug 5, 2026. Interested? Apply on the company site.
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About Verto

Cross-Border Payments and FX Simplified

Verto is a cross-border payment platform for businesses; our mission is to simplify cross-border payments in emerging markets, particularly Africa. We do this by providing businesses with superb infrastructure that they can use to convert, hold, receive and make payments across 49 currencies. By connecting Businesses, Liquidity providers, FX Brokers, and Payment Institutions, and banks through our marketplace, companies can choose their foreign exchange rates at the time that suits them, therefore, providing a constant liquidity flow cheaply.

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