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Enterprise Field Engineer – Post-sales

CodeRabbit· Sales
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Hybrid (San Francisco)$200k - $250kFull-timePosted 5mo ago

About the role

Enterprise Field Engineer serving as a technical advisor and champion for Enterprise customers post-sale, leading onboarding, implementation, and ongoing success by collaborating with Customer Success, Product, Engineering and Support to maximize CodeRabbit value.

Responsibilities

  • Lead technical onboarding and implementation for new customers, ensuring a smooth and successful deployment of the CodeRabbit platform
  • Translate customer requirements into implementation plans, configurations, and best practices tailored to their environment
  • Configure and optimize integrations with customer development workflows, CI/CD pipelines, and cloud environments
  • Deliver customer trainings, workshops, and enablement sessions to drive adoption and long-term success
  • Conduct regular configuration and architecture reviews to ensure customers are leveraging CodeRabbit effectively and following best practices
  • Act as a technical escalation point for complex issues, partnering with Support, Product, and Engineering teams to drive timely resolution
  • Proactively identify opportunities to improve customer outcomes, performance, and usage of the platform
  • Provide structured feedback to Product and Engineering based on customer usage, challenges, and feature requests
  • Stay abreast with industry trends and emerging technologies in AI-powered development tools and platforms
  • Contribute to internal documentation, implementation playbooks, guides, and best practices
  • Partner closely with pre-sales teams to ensure a seamless transition from sales to onboarding and ongoing success

Qualifications

  • 5+ years of experience in a customer-facing technical role with 2+ years in a dynamic, fast-paced, startup-like environment
  • Experience leading enterprise customer onboarding, implementation, or post-sales technical engagements
  • Experience working with diverse stakeholders, from technical teams to business leaders
  • Strong organizational skills and ability to manage multiple customer engagements simultaneously
  • Strong experience with software development tools and platforms
  • Comfortable working with command line tools and debugging technical issues
  • Knowledge in cloud platforms (AWS, GCP or Azure)
  • Excellent communication and interpersonal skills
  • Strong sense of ownership, self-motivation and eagerness to solve problems and improve customer outcomes
  • Willingness to uplevel the knowledge and skills of peers through mentorship, trainings and shadowing

Skills

Required:Customer-facing technical leadershipCloud platformsCI/CD integrationCommunicationOnboarding and TrainingProblem solving
Last updated Sep 2, 2026. Interested? Apply on the company site.
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