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Director, Enterprise Customer Success Management

CodeRabbit· Customer Success
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Hybrid (San Francisco)$200k - $275kFull-timePosted 4d ago

About the role

Director of Enterprise Customer Success Management responsible for leading and scaling the post-sales organization, owning renewals/expansion/NRR, and ensuring enterprise customers derive maximum value from CodeRabbit’s AI-powered code review platform. Hybrid, San Francisco-based, full-time role reporting to the VP of Customer Success.

Responsibilities

  • Hiring and developing a Customer Success Management team
  • Own forecasting for renewals, expansion, and churn risk across the book of business, delivering accurate NRR and GRR commits to the executive team
  • Overseeing the customer journey from onboarding to production scaling
  • Build strong, meaningful relationships with our customers and proactively seek to understand their business objectives and expectations
  • Building playbooks and knowledge bases
  • Own a book of business to include renewals and expansion opportunities
  • Become a product expert and understand all components of CodeRabbit
  • Educate customers on the best product usage to ensure they maximize their value
  • Champion customer needs internally, leveraging your customer knowledge to advocate for them and influence the product roadmap
  • Relentlessly focus on solving customer challenges by effectively communicating specific benefits and best practices of CodeRabbit
  • Own customer-facing communications to ensure a professional and concise message
  • Partner cross-functionally to advocate for customer needs
  • Develop and present periodic reviews to customer leadership

Qualifications

  • At least 10+ years of experience in customer success, account management, or a similar role, with at least 5 years in a leadership role
  • Demonstrated success building and scaling customer-facing teams in a high-growth technology company
  • Technical competency to understand CodeRabbit’s software and build strong relationships with highly technical prospects and key business stakeholders
  • Strong knowledge of the customer success space, including experience with negotiations and procurement processes
  • Customer Obsession: a passion to deliver a high-quality customer experience and a curiosity to help solve their problems
  • Comfortable and proficient with various sales methodologies such as MEDDPICC, SPICED, and Command of Message
  • Ability to establish trust at the CxO level as well as with software development practitioners
  • Familiarity with modern software development practices, version control systems, and the software development ecosystem, e.g. Git, GitHub, CI/CD, VS Code, Cursor
  • Excellent communication skills: business fluency in spoken and written English
  • Ability to travel about 25% of the time to meet with customers

Skills

Required:Leadership and people managementForecasting and renewals managementProduct knowledge of CodeRabbitCustomer relationship management

Benefits

  • Competitive salary, equity, and benefits
  • Professional development opportunities
  • Work on cutting-edge technology with real-world impact
  • Collaborative and innovative environment
Last updated Oct 21, 2026. Interested? Apply on the company site.
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