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Solutions Engineer, Implementation & Delivery | Housing

EliseAI· Product Solutions
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New York City, Austin$135k - $200k + bonusFull-timePosted 5mo ago

About the role

Solutions Engineer role focused on pre-sales and implementation across enterprise accounts, embedding in complex engagements to architect, configure, and activate EliseAI’s platform from presales through go-live, ensuring long-term success for customers.

Responsibilities

  • Own technical implementation end-to-end across enterprise accounts, from presales discovery through configuration, testing, and go-live
  • Partner closely with Engagement Managers and Customer Success Managers to deliver a seamless, coordinated experience for complex, multi-stakeholder enterprise customers
  • Drive technical discovery during pre-sales by mapping customer workflows, identifying configuration requirements, and translating them into actionable implementation plans
  • Configure and activate EliseAI's platform to match the unique operational needs of each customer, applying deep product knowledge across housing verticals
  • Build and present best practice recommendations tailored to each customer's operational model, advocating for configurations that drive adoption and outcomes
  • Develop and maintain expertise across multiple verticals, becoming a trusted advisor who understands the nuances of different customer segments and use cases
  • Serve as the internal voice of the customer, synthesizing implementation learnings into actionable feedback for Product and Engineering
  • Contribute to scalable internal assets including playbooks, configuration templates, and onboarding frameworks that raise the bar for the broader team
  • Proactively identify risks in customer deployments and take initiative to resolve them before they escalate

Qualifications

  • 3+ years of experience in solutions engineering, implementation engineering, technical account management, or a closely related presales/post-sales technical role
  • Proven track record of owning technical implementation for enterprise-grade customers, ideally in a SaaS or AI/ML-driven product environment
  • Strong technical foundation: comfortable with APIs, system integrations, data flows, and configuration-heavy platforms; SQL proficiency and familiarity with BI tools (e.g., Looker, Tableau) a plus
  • Excellent communicator and relationship builder: able to translate technical complexity into clear, confident language for both technical and non-technical stakeholders
  • Strategically minded with strong customer instincts: you don't just implement; you advise, consult, and advocate for what will actually work
  • Highly cross-functional: experienced working across Sales, CS, Product, and Engineering with a collaborative, no-ego approach
  • Vertically curious: eager to develop deep expertise across multiple customer segments and become a go-to resource for product knowledge
  • Organized and accountable: capable of managing multiple high-stakes implementations simultaneously without dropping the ball
  • Customer-first mentality: you measure your success by your customers' outcomes
  • Willingness to work on-site at our office 4–5 days per week

Skills

Required:Solutions engineeringAPI integrationSQLCommunicationCross-functional collaborationCustomer focus
Nice to have:BI tools

Benefits

  • Equity in the company
  • Medical, Dental, and Vision premiums covered at 100%
  • Fully paid parental leave
  • Commuter benefits
  • 401k benefits
  • Fitness & home services stipend
  • Fully stocked kitchen with all meals covered in the office
  • Unlimited vacation and paid holidays
  • Relocation packages covered
Last updated Oct 14, 2026. Interested? Apply on the company site.

About EliseAI

Industry Leading AI for Housing and Healthcare

EliseAI is the industry-leading AI platform transforming both property management and healthcare through automation and conversational AI that help housing and healthcare organizations streamline communications and improve operational efficiency.

AIHealthcareHousingAutomation
Company profileWebsite

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