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Customer Support — Financial Software

Topkey
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Hybrid (PH)$500/mo - $1k/moFull-timePosted 5mo ago

About the role

Customer support specialist role at Topkey, a financial automation platform for vacation rental managers. First point of contact for property managers, focusing on SaaS/fintech support, with potential for growth and deep collaboration with CS and product teams.

Responsibilities

  • Serve as the primary point of contact for inbound customer questions via chat and email
  • Troubleshoot issues with transactions, integrations, card management, and accounting workflows — and escalate clearly when needed
  • Document bugs and customer-reported issues in structured, actionable formats for the engineering and CS teams
  • Maintain and improve internal and external help documentation so customers can self-serve common questions
  • Monitor customer health signals and flag at-risk accounts before issues escalate
  • Surface recurring friction points and patterns to help improve workflows at the product level

Qualifications

  • 2+ years in a customer support or customer success role, ideally at a SaaS or fintech company
  • Excellent written and spoken English — this role requires clear, professional communication with U.S.-based customers (C1 level minimum)
  • Organized, responsive, and proactive — you manage your own queue and follow up without being asked
  • Comfortable breaking down technical issues and explaining them clearly to both customers and internal teams
  • Experience with helpdesk or support tools (Plain, Intercom, Zendesk, Linear, or similar)
  • Familiarity with financial technology, accounting workflows, or property management software is a strong plus
  • Availability during U.S. business hours
  • Works as an independent contractor

Skills

Required:Customer supportEnglish communicationTroubleshooting technical issuesDocumentationHelpdesk tools
Nice to have:Financial technology familiarity

Benefits

  • Competitive pay based on experience
  • Remote
  • Paid time off
  • Meaningful growth path alongside a CS and technical team building the next generation of property management financial tools
Last updated Sep 30, 2026. Interested? Apply on the company site.
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About Topkey

Topkey is the all-in-one financial operating platform that simplifies expense management for hospitality managers.

fintechreal-estateproptech
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