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Account Manager

Proton· CC - Sales
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Hybrid (Paris)€36k - €58kFull-timePosted 5mo ago

About the role

Account Manager to support growth of Proton’s B2B business by driving expansion within existing customer base, focusing on commercial account management, identifying expansion opportunities, increasing product adoption, and building strong customer relationships.

Responsibilities

  • Identify and drive upsell opportunities within existing accounts
  • Support seat expansion and cross-sell of Proton products
  • Maintain and manage a pipeline of expansion opportunities
  • Build relationships with key stakeholders within customer accounts
  • Run regular check-ins and support Quarterly Business Reviews (QBRs)
  • Ensure customers are aware of relevant product features and updates
  • Maintain accurate account records in CRM (HubSpot)
  • Track account activity, engagement, and growth opportunities
  • Collaborate with senior team members on account strategy
  • Work with Sales to identify expansion opportunities
  • Partner with Marketing on customer communications and campaigns
  • Share customer feedback with Product teams
  • Help building processes and playbooks
  • Adoption and Retention projects
  • Internal and enablement projects

Qualifications

  • 3-5 years experience in Account Management, Sales, or Customer-facing roles
  • Experience in B2B SaaS is a plus
  • Strong communication and relationship-building skills
  • Negotiation, Commercial mindset with interest in revenue growth
  • Organised and detail-oriented
  • Comfortable working with CRM tools (HubSpot preferred)
  • Fluency in English required
  • French or German language skills
  • Curiosity, eager to learn and grow in a commercial role
  • Proactive and customer-focused
  • Comfortable working in a fast-paced environment

Skills

Required:Account managementCommunicationNegotiationCRM experienceLanguagesOrganization

Benefits

  • Office First: offices in Geneva, Zurich, Prague, Barcelona, Paris, London, Vilnius, Skopje, and Taipei; hybrid option up to 30% remote
  • Technology: devices and software provided
  • Food: lunch and snacks provided at offices
  • Transport: subsidized transport costs or related allowances
  • Stock Options: stock options upon joining
  • Flexible Working: adjustable working hours
  • Learning and Development: training programs, conferences, and continual learning
  • Employee Benefits: comprehensive health insurance, retirement options, vacation and leave policies, wellness programs
  • Work that Matters: community-focused mission and impact
Last updated Oct 22, 2026. Interested? Apply on the company site.

About Proton

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Proton was started in 2014 by scientists who met at CERN and shared a vision of an internet that defends freedom and puts people first.

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