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Technical Account Manager, Enterprise- San Francisco HQ

Orb· Customer Success
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Hybrid (HQ-San Francisco)$150k - $235kFull-timePosted 5mo ago

About the role

Technical Account Manager for Enterprise at Orb, owning the most complex, high-stakes customer relationships from pre-go-live through ongoing adoption. Acts as primary technical and strategic contact, guiding architecture, integrations, and product feedback to ensure successful enterprise deployments.

Responsibilities

  • Own onboarding and implementation for enterprise customers end-to-end — from kickoff through go-live and into long-term account health
  • Lead technical discovery to understand each customer's billing architecture, data model, and integration landscape before prescribing an approach
  • Guide customers through complex integrations connecting Orb with adjacent systems: NetSuite, Salesforce, internal data warehouses, and event pipelines
  • Design and review API integration patterns, event schemas, aggregation strategies, and idempotency handling alongside customer engineering teams
  • Serve as the primary escalation point for technical issues during implementation and post-go-live; diagnose root causes and coordinate resolutions with Orb Engineering
  • Build and maintain account plans that document architecture decisions, integration risks, adoption milestones, and renewal context
  • Identify and act on expansion signals within your accounts: new product lines, new geographies, incremental usage growth
  • Represent the voice of enterprise customers internally — translating patterns into product feedback and advocating for platform improvements with Engineering and Product
  • Contribute to internal documentation: reference architectures, integration playbooks, and implementation guides that accelerate future enterprise onboardings
  • Partner with Sales on strategic renewals and expansions for your accounts

Qualifications

  • 10+ years of experience in technical post-sales roles — solutions engineering, implementation consulting, technical account management, or similar — with meaningful tenure in enterprise-facing work
  • Deep hands-on experience with system integrations: you've personally built or guided integrations between SaaS platforms and enterprise systems (NetSuite, Salesforce, data warehouses, or equivalent)
  • Technically proficient with APIs, webhooks, event streaming, and SQL; you can read and write code to diagnose integration issues and validate customer implementations
  • Strong systems thinker: you map the full architecture, understand data flows and dependencies, and anticipate where things will break
  • Proven track record managing complex, multi-stakeholder enterprise relationships
  • Experienced translating between business requirements and technical architecture; ability to write a requirements doc and review an ERD
  • You move with urgency and hold a high bar for accuracy
  • Exceptional communicator: precise, credible communication tailored to audience
  • Familiarity with billing, usage-based pricing, or fintech infrastructure is a strong plus
  • Experience with billing system migrations is a plus

Skills

Required:Experience with system integrationsAPIs, webhooks, event streaming, SQL

Benefits

  • Excellent medical, dental, and vision insurance
  • One Medical membership
  • Unlimited PTO plus an additional week off between Christmas and New Year’s
  • 401k plan
  • 16-week paid parental leave with equity vesting
  • Commuter stipend
  • Catered lunches in the office
  • Annual learning & development stipend
  • Meaningful equity in the form of stock options
Last updated Sep 23, 2026. Interested? Apply on the company site.

About Orb

We built billing so you don't have to

Orb is the platform for revenue design in the AI era—powering flexible pricing, usage-based billing, and monetization strategy at scale.

AIrevenuepricingusage-based billingmonetization
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